Offer summary
Qualifications:
3-5+ years in high volume collections management, Experience managing remote teams, Excellent skills in call center/collections management, Strong analytical and problem solving abilities, Understanding of compliance regulations.
Key responsabilities:
- Lead and manage call center and collections teams
- Analyze performance, service KPIs and report metrics
- Conduct training and develop operational strategies
- Hold regular one-on-ones and performance reviews
- Enforce company policies and ensure accountability