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Collections Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Australia

Offer summary

Qualifications:

High school diploma or equivalent, Experience in collections or sales preferred, Excellent communication and negotiation skills, Proficient in CRM software and office applications.

Key responsabilities:

Contact customers to collect overdue payments
Maintain detailed records in CRM system
Negotiate payment plans with customers
Handle customer inquiries and disputes
Collaborate with accounting and service teams

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Schedule:

Monday-Friday or Tuesday-Saturday from 10:00am-6:00pm East Orem, UT Time

As a Collections Agent at our pest control company, you will play a crucial role in managing our accounts receivable and ensuring the timely collection of outstanding balances. You will be responsible for contacting customers with overdue accounts, negotiating payment terms, and providing excellent customer service throughout the process. This is a fantastic opportunity for individuals who are motivated by achieving targets and are looking for a stable role with growth potential.

Key Responsibilities:

Proactively contact customers with outstanding balances to collect payments.
Maintain detailed records of all communication and payment arrangements in our CRM system.
Negotiate payment plans and terms with customers to resolve outstanding balances.
Handle customer inquiries and disputes in a professional and courteous manner.
Collaborate with the accounting and customer service teams to resolve any billing discrepancies.
Meet and exceed daily, weekly, and monthly collection targets.
Provide feedback and insights to improve our collection strategies and pro

Requirements

Previous experience in collections, accounts receivable, or sales is preferred but not required.

Excellent communication and negotiation skills.

Strong attention to detail and ability to maintain accurate records.

Ability to work independently and as part of a team.

Proficient in using CRM software and basic office applications.

High school diploma or equivalent.

Benefits

Commission of 1% of the amount collected by agents, in addition to the regular hourly rate, to incentivize performance.
HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring
Steady freelance job