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Engineer II, Field Service

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

China

Offer summary

Qualifications:

Bachelor's degree in relevant fields, Experience in customer service roles, Expertise with SEM/SDM tools preferred, Fluency in English required, Ability to lift heavy equipment.

Key responsabilities:

Provide exceptional customer support
Collaborate with customers for solutions
Conduct installations and maintenance
Deliver training and technical support
Travel to resolve issues on site

Thermo Fisher Scientific Biotech: Biology + Technology Large https://www.thermofisher.com/

10001 Employees

HQ: Waltham

See more Thermo Fisher Scientific offers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Location/Division Specific Information

Base in Shenzhen China. As a Field Service Engineer at Thermo Fisher Scientific Inc., you will have the opportunity to work in our China division, providing exceptional customer service and support.

Discover Impactful Work:

Join our team and make a difference in the world by delivering world-class customer service and ensuring the flawless operation of our scientific equipment.

A day in the Life:

Collaborate with customers to determine their needs and successfully implement solutions.
Conduct Installation, preventative maintenance and repairs on SEM/SDM tools
Provide training and technical support to customers.
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Keys to Success:

To thrive in this position, you should possess ambition, a strong attention to detail, and a demonstrated history of success in customer service.

Education

Bachelor degree or above, major in computer, mechanical, electronic, automation or related

Experience

Previous experience in a customer service role.
Experience working with scientific equipment especial SEM/ is an advantage.

Knowledge, Skills, Abilities

Exceptional problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English listening, reading and writing

Physical Requirements / Work Environment

This role requires the ability to lift heavy equipment and work in various customer environments, including laboratories and research facilities.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!