IT Service Delivery Manager (SDM) Officer - IAM Operations - UN Agency

For a UN Agency in Geneva, NTT DATA is currently looking for an IT Service Delivery Manager (SDM) Officer - IAM Operations to work remotely from Europe. You will be responsible for managing and overseeing the service delivery of a Managed Service Provider (MSP) that provides Identity and Access Management (IAM) Services across a multi-cloud environment. The focus will be on optimizing IAM processes, ensuring seamless service delivery, and maintaining secure access control systems.

Your role will be:

• Support UN's relationship with our managed service provider in regards to IAM activities.
• Functional leadership to all IAM/IDM services and solutions across UN.
• Management and operational support of the tooling and services delivering common IAM/IDM services (ServiceNow, on-prem AD, multiple Entra ID tenants , ADFS and AD Connect, in future new services and solutions).

• Management of the identity and access management service (currently outsourced) including monitoring of service levels, process improvement, system optimization and sustained improvement.
• Design and operation of all common privileged account management tools and Services.
• Overseeing and ensuring the security and effectiveness of all privileged identity management solutions used or supported by IT Operations.
• Overseeing and driving the implementation of an overall IAM strategy, solution, design, and architecture across UN.

• Information security risk management and response within any IAM service.
• Co-owner with the CISO for all IAM-related security standards.
• Functional leadership for the effectiveness of IAM processes and outcomes across all applications and tools worldwide, whether operated by DIST or not.

For this role you will need:

• 10 years of proven experience Service Delivery Management: overseeing the delivery of services, ensuring they meet business needs and align with organizational goals.
• First-level university degree in Computer Science, Information Technology, Engineering, or related field.
• Process Optimization: Strong ability to identify inefficiencies, streamline IAM processes, and implement improvements to enhance service quality and efficiency.
• Managed Service Provider (MSP) Oversight: Skilled in managing and collaborating with MSPs, ensuring they deliver high-quality services and meet established SLAs.
• Azure Expertise: Knowledge and experience with Azure Identity and Access
• Management (IAM) tools and processes, understanding how to leverage Azure's capabilities to support multicloud environments.
• Demonstrated progressively responsible work experience in IT Operations:
• ability to manage remote IT services providers
• managing IT cross functional services
• optimizing IT operational processes
• IT processes documentation skills, including the creation of Standard
• Operating Procedures (SOPs) and other technical documentation.
• Prior experience:
• delivering documents
• using Entra ID, MFA and Identity tools
• in IT IAM
• in Service Now
• Stakeholder Management: Experience coordinating with internal teams (IT, Security, Operations) and external vendors to ensure seamless communication and collaboration.
• Continuous Improvement: Focused on fostering a culture of continuous improvement, seeking out opportunities for innovation and process enhancement within IAM services.
• Leadership & Communication: Strong leadership abilities, with excellent communication skills to influence and engage cross-functional teams, and manage relationships effectively.
• Excellent interpersonal skills with ability to influence, lead negotiations and build consensus among internal and external stakeholders.
• Excellent communication and interpersonal skills and ability to maintain effective working relations in a multi-cultural environment with sensitivity and respect for diversity.
• Advanced level written and verbal English communication skills.
• Desirable:
• Prior experience in IT Audit and in GRC processes
• Experience with UN agencies, and/or humanitarian actors
• Knowledge of other UN working languages (e.g., French, Spanish)

If you are interested and available for this opportunity as freelance contractor, please respond submitting your EUROPASS CV in ENGLISH as soon as possible.

NTT DATA is a global consultancy company, employing over 20.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.