Offer summary
Qualifications:
Completed training or comparable qualification, Experience in a similar role, ideally in telecommunications, Strong customer orientation and service awareness, Reliability, resilience, flexibility, and organizational talent.Key responsabilities:
- Administer the Multi Channel Customer Experience platform
- Ensure seamless cross-channel communication and enhance customer experience
- Advance existing contact channels and implement AI-supported solutions
- Manage data extraction, transformation, analysis, and performance dashboards
- User management, license management, and documentation
