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2nd Line Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Salary: 
28 - 35K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Proven experience in IT Support, Strong knowledge of Windows Operating Systems, Familiarity with Microsoft 365 and Azure.

Key responsabilities:

  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain systems
  • Monitor and maintain high availability and performance
  • Assist with setting up client infrastructure
  • Respond to technical issues and escalate as necessary
SoCode Recruitment logo
SoCode Recruitment Hrtech: Human Resources + Technology Startup https://www.socode.co.uk/
11 - 50 Employees
About SoCode Recruitment
SoCode was created in April 2016 to address the significant demand level and skills shortages limiting growth levels within the Technology sector. Our business and team have grown exponentially ever since and are operating from Norwich and Cambridge. We provide a range of RPO, Exclusive and Bespoke recruitment solutions to Candidates and Clients. www.socode.co.uk SoCode US off the back of the success in the UK market has allowed us to continue expanding our services to the United States. www.socode.us
See more SoCode Recruitment offers

Job description

2nd Line Support Engineer | £28,000 to £35,000 | Peterborough

Working for a rapidly growing Managed Service Provider (MSP) that specialises in delivering high-quality IT support and solutions to a diverse range of clients across the UK, you will be responsible for providing 2nd line support, both remotely and on-site.

Other Responsibilities:

  • Troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain operating systems, applications, and network equipment.
  • Monitor and maintain systems to ensure high availability and performance.
  • Assist with setting up new client infrastructure, including servers, networks, and security systems.
  • Respond to technical issues within SLAs and escalate complex problems as necessary.

Key Skills:

  • Proven experience in IT Support within an MSP environment.
  • Strong knowledge of Windows Operating Systems.
  • Familiarity with cloud services such as Microsoft 365 and Azure is desirable.
  • Excellent troubleshooting skills and attention to detail.
  • Ability to manage multiple support requests and prioritise tasks effectively.
  • Strong communication and customer service skills.

If you have the above and want to be part of this exciting journey, apply here now!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System SupportCloud ServicesMicrosoft Operating SystemsMicrosoft 365Microsoft Azure

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Prioritization
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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