Head of Marketing Operations

Director of Marketing Operations

At Phrase, we help open the door to global business by providing the world’s most comprehensive localization platform. We’re transforming language technology with our AI platform to give people the content they need, in the language they speak.Whether it's for digital products like an app or website, marketing comms, legal literature, internal comms or customer service messaging, Phrase ensures that content always hits its mark by being on brand, consistent, and culturally resonant. With a global team working from our offices in Hamburg and Prague—or from home across Europe, the UK, the US, and the APAC region—we help organizations like Uber, Shopify, Puma, Snowflake, Volkswagen and thousands of others engage their customers at scale to accelerate growth.

What you’ll be responsible for:

• Craft the Marketing Operations strategy to enable Marketing teams and executives to make the right decisions.
• Manage the marketing tech stack, ensuring it is aligned with business goals and efficiently supports the team’s operations
• Ensure that all marketing activities are tracked correctly across the entire funnel.
• Provide Marketing teams and executives with insights regarding campaign performance across regions and segments.
• Make recommendations and inform stakeholders on optimization opportunities across all our campaigns and processes.
• Work with the Product and Product Marketing team on leveraging product usage data to inform customer and prospect marketing initiatives.
• Lead, develop and manage the current MarOps team, fostering a culture of high performance and continuous improvement.
• Oversee the marketing operations budget, ensuring effective allocation of resources for maximum efficiency.
• Analyze marketing data to generate actionable insights that inform strategy and performance optimization.
• Work closely with cross-functional teams, including Sales and Product, to align marketing insights with business objectives.
• Provide regular reports on key marketing metrics to stakeholders, translating complex data into clear, actionable recommendations.

What you need:

• 6+ years of experience including:
• 4+ years of management experience
• Direct experience in enterprise software industry and SaaS
• Strong leadership presence.
• Balance of strategic vision and tactical execution
• Adept at managing multiple projects and deadlines
• Excellent planning, organizational and project management skills
• Demonstrated experience designing an innovative marketing technology stack.
• Proficiency in marketing technology platforms and CRM systems (Salesforce and/or HubSpot preferable).
• Excellent data analysis skills with the ability to translate data into actionable business insights. Experience with Google Analytics & Thoughtspot

What you’ll get:

• Work experience in a successful and growing global SaaS company
• Be part of an international team of 300+ in Europe, APAC, and the Americas
• Expert colleagues in their field who are determined to build the best localization platform on the market
• An agile work environment, where it is encouraged to take smart risks
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

What's on top:

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Learning & development through Phrase learning and a dedicated ChatGPT Plus user license
• Additional local benefits depending on the entity you're hired at, just ask your Talent Acquisition Partner

At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity. We therefore strongly encourage people of any identity to apply for our exciting career opportunities. We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience.

We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.