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Call Center Agent - Permanent WFH

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Excellent English communication skills, Typing speed of at least 40WPM, Ability to work under pressure, Strong multitasking and time management, Customer-oriented with adaptability.

Key responsabilities:

Make outbound calls for surveys, lead generation, and sales
Handle inbound calls for customer queries and sales closures
Perform data entry and update CRM software
Respond to emails and create reports using Microsoft Office and Google Drive
Meet service level agreements and other assigned duties

ConnectUs Marketing Solutions, Inc.

11 - 50 Employees

See more ConnectUs Marketing Solutions, Inc. offers

Job description

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (OUTBOUND)

Starting salary package for Probationary: PHP 13,500 - 14,500 per month

Starting salary for Freelance Setup: Up to PHP 17,600 per month

(Please apply only if the salary offer meets your expectations.)

Option to choose between Probationary and Freelance Set up

Job Description

Outbound calls for surveys, lead generation, event invitation and/or sales.
Inbound calls to resolve customer queries or close lead/sales.
Data entry to update customer relationship management (CRM) software.
Respond to emails.
Create reports using Microsoft Office and Google Drive.
Meet service level agreements set forth.
Perform other duties as assigned.

Qualifications

Excellent English communication skills.
Typing Speed: at least 40WPM.
Ability to work under pressure.
Ability to multitask, prioritize and manage time efficiently.
Customer orientation and ability to adapt and respond to different types of personalities.
Intelligent.

MUST HAVE The Following Equipment

Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
Internet connection: Wired connection; minimum of 10 Mbps.
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype.

So, why join us?

Permanent work-from-home.
Full Time and Long Term Employment.
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
Salary will be based on: Skills, Attitude, Performance, Attendance.
Opportunity for regularization and promotion.
US and Canadian clients.
Shift: Graveyard Monday to Friday.
Training: less than a month.

WE LOOK FORWARD TO MEETING YOU!

About ConnectUs Marketing Solutions Inc.

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.