IT Support Engineer (Contractual)

Let's start with who we are:

Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to prepare them to crack the toughest Technical interviews. You could think of us as ‘the everything store’ for career transitions and interview skill development.

How do we do that, you ask?

• We have a structured way of helping folks crack interviews-
• Career accelerator course
• End-to-end courses + platform
• More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.
• And, to date, we have trained 10000+ engineers!
• What’s more exciting is that we are completely remote and hiring the best people we can find regardless of geo.

Sounds interesting? Then here’s some more information about the role

Position Overview

We are looking for a skilled IT Support Engineer to join our team, focusing on managing general IT tasks and providing support for both hardware and software. You will be responsible for assigning and managing IT assets to new joiners, user access across various platforms, and resolving incidents, including MacBook-related issues.

Key Responsibilities:

• Track and manage inventory of IT assets (laptops, peripherals, software licenses, etc.)
• Ensuring optimal utilization and efficient management of assets.
• Timely assignment and collection of IT assets for users during the onboarding and offboarding process.
• Manage access to Google Workspace, JIRA, Slack, Discord, and other business applications.
• Handle support for user issues related to laptops (Windows and macOS), software applications, and system performance.
• Troubleshoot and resolve MacBook-related issues.
• Provide technical support to users by troubleshooting and resolving issues related to software applications, hardware devices, and workplace tools. Conduct thorough diagnostics to ensure quick and effective solutions while minimizing disruption.
• Manage the ITSM ticketing system to log, track, and resolve incidents and service requests.
• Ensure timely resolution of IT issues, adhering to SLAs and prioritizing high-impact incidents.
• Provide night support to users whenever required.
• Manage IT vendors and coordinate for hardware, software, and service support.

What would excite you?

• Take ownership of your role and make significant contributions with the freedom to innovate and minimal supervision.
• Collaborate with a team of elite professionals in a dynamic, growth-oriented environment.
• Directly influence and shape the future direction and success of Interview Kickstart.
• Benefit from a competitive salary package that recognizes and rewards your expertise and contributions.

What would excite us?

• Proven experience in IT support, particularly with laptop hardware and software troubleshooting and cloud applications.
• Strong understanding of access management for platforms like Google Workspace, JIRA service desk, Slack, and Discord etc.
• Hands-on experience with MacBook troubleshooting and issue resolution.
• Ability to provide user support with a customer-first attitude.
• Knowledge of ITAM, ITSM, SLAs and IT operations.
• Experience with IT ticketing systems (e.g. JIRA Service Management)
• Minimum 5 years experience of IT.