Offer summary
Qualifications:
Proven experience in IT support, Hands-on experience with MacBook troubleshooting, Strong understanding of access management for platforms, Knowledge of ITAM, ITSM, SLAs and IT operations, Minimum 5 years experience in IT.Key responsabilities:
- Manage inventory of IT assets
- Timely assignment and collection of assets
- Handle user issues related to hardware and software
- Manage the ITSM ticketing system
- Provide night support when required