Online Customer Support Coordinator (Arabic/English speakers)

Position Title: Online Customer Support Coordinator

Department: Customer Service

Reports To: Customer Support Manager

Location: 100% Remote

Employment Type: Full-time, Entry Level

Company Description

Join Azurreo, a global leader in telecommunications, dedicated to providing innovative solutions and exceptional customer experiences. We’re excited to welcome a full-time, entry-level Online Customer Support Coordinator with an IT background to our remote team.

Job Overview

In this fully remote position, you’ll play a vital role in assisting our diverse customer base worldwide. Your technical expertise will help customers with installation, troubleshooting, and guidance on our products and services. We value individuals who are committed to delivering outstanding support and creating positive customer experiences.

Tasks

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide clear and accurate information about our products and services.
• Troubleshoot customer issues effectively, offering solutions and escalating complex problems as needed.
• Follow up with customers to ensure their concerns are fully addressed.
• Document all customer interactions in our support system.
• Assist customers with server configurations and software applications.
• Ensure successful installation and setup of new sites on servers.
• Collaborate with logistics and operations teams to ensure timely device delivery.
• Identify areas for improvement in our customer support processes and help implement enhancements.
• Generate reports on customer support metrics and analyze data to spot trends.
• Support training for new customer support staff and stay informed on product knowledge and best practices.
  
  

Requirements

Qualifications:

• Bachelor’s degree in IT, Business, Communications, or a related field is preferred.
• 0-2 years of experience in customer service or a support role.
• Familiarity with CRM systems and customer support software.
• Excellent verbal and written communication skills in English; proficiency in French is a plus.
• Strong problem-solving skills and technical aptitude for server configurations and software applications.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Customer-focused with a positive, professional attitude.
• Detail-oriented and well-organized.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours when needed.
  
  

Benefits

Benefits:

• Competitive salary tailored to the local market.
• Paid time off and holidays to promote work-life balance.
• Opportunities for professional development and career advancement.
• Be part of a diverse team that values your input and growth.
  
  

If you’re ready to make a difference and grow your career in a supportive and innovative environment, we’d love to hear from you!