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Senior Employee Experience Specialist (Arabic Speaking) - Lebanon

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)

Offer summary

Qualifications:

5+ years in employee experience or HR, Strong project management skills, Fluent in Arabic and English.

Key responsabilities:

  • Manage employee lifecycle from onboarding to off-boarding
  • Collaborate with team for compliance and documentation
  • Design and implement employee experience programs
  • Analyze engagement data for improvement
  • Drive project management initiatives
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RemotePass
51 - 200 Employees
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Job description

We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

As part of our growth, we are hiring a Senior EX Specialist to join our EOR team to guarantee a seamless employee experience for our external employees.

Your Role

You will work as part of the EOR team to manage the employee lifecycle (from onboarding to off-boarding):

  • Collaborate closely with payroll, legal, CSM and other stakeholders to facilitate pre-onboarding, onboarding and post-onboarding employee activities.
  • Focus on enhancing the processes and reducing lead time.
  • Manage the collection of personal documents/information required for visa applications, immigration, and onboarding, ensuring compliance with GDPR and SOC 2 standards.
  • Oversee employee enrolment in benefits such as pension and health insurance.
  • Work with different teams to achieve excellence:
    • Work with Legal to draft employment contracts and ensure compliance and accuracy
    • Partner with the Payroll team to address any changes or concerns employees may have regarding payslips.
  • Take ownership of the Customer Satisfaction (CSAT) score related to employee experience and onboarding Service Level Agreements (SLAs)
  • Partner with client teams to understand their employee needs and challenges.
  • Design and implement comprehensive employee experience programs across the entire employee lifecycle, from onboarding to off-boarding.
  • Develop and maintain strong relationships with key stakeholders across client organisations.
  • Analyse employee engagement data and identify areas for improvement.
  • Lead project management initiatives related to employee experience.
  • Develop and deliver engaging communication materials to keep employees informed.
  • Work on Zendesk, Monday.com and other platforms to track and manage your work independently and as part of the team.
  • Requirements:
  • 5+ years of experience in EOR employee experience, human resources, or a related field.
  • You possess strong project management skills, with the ability to plan, prioritise, and execute tasks efficiently, ensuring timely delivery while maintaining high standards and managing multiple stakeholders.
  • You are customer-centric and have significant experience building and nurturing relationships with internal and external stakeholders.
  • Experience working in a remote setup
  • You are a self-starter with a proactive attitude, capable of taking initiative in an agile, fast-paced environment. You will be responsible for continuously improving our processes and tools to drive operational efficiency and innovation.
  • Team worker: You excel in collaborative environments, leveraging strong communication and interpersonal skills to work effectively with cross-functional teams, ensuring shared goals are met and success is achieved collectively.
  • Fluent in Arabic and English
  • Nice-to-have: Experience working at a high-growth start-up or scale-up.
Why You Will Love Working With Us

  • Competitive salary and generous healthcare package. ❤️‍🩹
  • 20 days PTO 🌴
  • Opportunity to work on challenging and impactful projects.🤓
  • You will be part of a fast-paced and dynamic environment with smart, talented teams where collaboration thrives, and everyone actively supports and uplifts one another.
  • We collaborate on cutting-edge products, have ample opportunities to learn new tools, and take ownership of our work with an entrepreneurial mindset. 🚀
  • Fully remote work 🌍

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
EnglishArabicEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Verbal Communication Skills
  • Teamwork
  • Social Skills

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