Site Reliability Engineer

The Site Reliability Engineer (SRE) will ensure the reliability and scalability of our services and infrastructure. This role involves managing automation and monitoring tools, collaborating with infrastructure and development teams to resolve issues efficiently, and maintaining clear documentation for our systems and processes.

Key Responsibilities

• Monitor and maintain on-site and cloud infrastructure.
• Manage object configuration in Kubernetes/EKS.
• Develop and maintain automation scripts using Ansible, Python, and/or shell.
• Write efficient and reusable code and documentation.
• Collaborate with cross-functional teams to support continuous integration and delivery pipelines, observability, monitoring, and alerting.
• Participate in an on-call rotation to resolve incidents and maintain service availability.

Required Qualifications

• 3-5 years experience in complex hybrid cloud/on-site environments supporting SaaS platforms and infrastructure.
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack).
• Background in system administration, datacenter infrastructure support, or DevOps.
• Experience with infrastructure as code (IaC) tools (e.g., Terraform), policy as code, and configuration as code.

Key Skills and Qualifications

• Strong knowledge and hands-on experience with AWS services.
• Experience with automation tools, particularly Ansible.
• Fluency in at least one scripting/programming language (Python, shell, etc.)
• Understanding of CI/CD principles and tools.
• Familiarity with full stack monitoring – APM, RUM, synthetic testing, load/performance testing, etc.
• Familiarity with the entire tech stack and the ability to think critically at a systems level to understand technical problems.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other

office equipment as needed to perform duties. The noise level in the work environment is typical of

that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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