Patient Access Manager

Join Our Team as a Patient Access Services Manager!

We are seeking a dynamic Patient Access Services Manager to lead our remote team, working Monday through Friday, 8 AM to 4:30 PM. In this role, you will be responsible for optimizing patient access processes, enhancing the patient experience, and ensuring regulatory compliance. This is a fantastic opportunity for a seasoned professional with at least 5 years of experience in patient access, registration, or related healthcare roles, and a proven track record of managing and improving patient access services. This is a remote position.

Exceptional Clarity. Superior Care.

At Precision Imaging Centers, our mission is clear—we deliver exceptional care with clarity in every process. As the Patient Access Services Manager, you will play a pivotal role in upholding this commitment by overseeing patient registration, insurance verification, pre-certification, financial counseling, and front desk services.

Key Responsibilities:

1. Operational Excellence

   • Lead all aspects of patient access services, ensuring efficient registration, insurance verification, and financial counseling.
   • Develop and refine processes to improve accuracy, streamline workflows, and meet compliance standards.
   • Continuously monitor daily operations to uphold high service quality and efficiency.

2. Team Leadership

   • Recruit, train, and mentor patient access staff, fostering a collaborative and high-performing work environment.
   • Provide regular performance feedback and support staff development through ongoing training initiatives.

3. Patient Experience

   • Ensure a seamless, positive experience for patients by managing patient flow and addressing concerns promptly.
   • Implement strategies to reduce wait times and enhance overall patient satisfaction.

4. Financial Management

   • Oversee financial counseling, ensuring patients understand their responsibilities and available assistance programs.
   • Collaborate with the billing department to resolve insurance-related issues and improve revenue cycle performance.

5. Compliance & Quality

   • Maintain compliance with federal, state, and local regulations, including HIPAA and EMTALA.
   • Conduct regular audits and implement quality improvements to enhance service delivery.

6. Reporting & Analysis

   • Prepare detailed reports on key patient access metrics and analyze data to identify areas for improvement.
   • Provide actionable insights to senior management to inform decision-making and strategic planning.

Qualifications:

• Education:

  • Bachelor’s degree in healthcare administration, business administration, or a related field (required).
  • Master’s degree or certification in healthcare management (preferred).

• Experience:

  • Minimum 5 years of experience in patient access, registration, or related roles.
  • Proven success in managing patient access operations and improving patient experience.

• Skills:

  • Strong leadership and team management skills.
  • Expertise in patient access processes, insurance verification, and financial counseling.
  • Excellent communication, problem-solving, and analytical abilities.
  • Proficiency in healthcare information systems, EHRs, and Microsoft Office Suite.

Work Environment:

• Remote position with standard business hours.
• Occasional travel may be required for training or professional development.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and holidays.
• Professional development opportunities.

About Us:

Precision Imaging Centers is experiencing rapid growth, and we are expanding our team to meet new demands. Join us, and let’s grow your career together!

Thank you for your interest in joining our team!

Precision Imaging Centers - Exceptional Clarity. Superior Care.