Telephone Debt & Energy Adviser

Our successful Utilities Department has an exciting opportunity for five telephone advisers to join our growing team in November.

We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?

As an adviser, you’ll be giving advice to clients with debt & energy issues to help them make informed decisions and find solutions. The role is fully telephone based. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

Responsibilities Will Include

• Guiding and empowering clients by explaining options and implications.
• Advising clients on sustainable budgeting, income maximisation and money management over the phone.
• Assessing household income and supporting with charitable grant applications.
• Maintaining accurate case records.
• Advising clients through a minimum of 9 advice appointments per week over the phone.
  
  

Full training will be provided.

For further information and to apply, please go to our website vacancy page.