Offer summary
Qualifications:
3+ years contact centre design experience, Experience with Genesys Cloud and related platforms, Bachelor's degree in Computer Science preferred, Certifications in Genesys platforms required within 6 months, Experience with Google Dialogflow is a plus.
Key responsabilities:
- Implement and manage Genesys Cloud platform
- Configure modules within Genesys Org
- Troubleshoot and resolve technical issues
- Monitor and maintain performance of Genesys environment
- Provide guidance on best practices to colleagues