Engineering Manager

The Engineering Manager is a proven leader who will report to a Senior Manager or Area Director in Engineering. The Engineering Manager is responsible for nurturing and supporting engineers allocated to customer projects, ensuring they have all the tools and knowledge they need to be successful in their roles. The successful candidate will have responsibility for training, guiding career growth, and ensuring the success and productivity of their direct reports. Engineering Managers foster a spirit of collaboration, effective teamwork, and an appreciation for the diversity of background and thought in their direct reports.

The focus of this role is the overall career growth and achievement of engineers rather than the direction of specific projects. They will support multiple engineering disciplines to achieve practice and corporate goals and therefore must work cohesively with a group of other managers. A technical background is required on day one, the successful candidate must maintain an understanding of current network engineering practices, i.e. Cisco, Dell, Cloud, Net-Admin, and tools to better understand the work, expectations, and challenges their direct reports are faced with.

Essential Functions

Provide leadership to the WWT engineering team both internal and contractor

Provide staffing and utilization management for Professional Services engagements

Perform capacity planning for the pipeline of engineering engagements

Coach and mentor engineering staff on Professional Services best practices

Serve as the engineering management escalation path to customers

Build, maintain, and utilize subcontract relationships

Complete performance evaluations for engineering personnel

Ensure compliance with WWT’s Delivery Methodology

Evaluate processes and recommend changes to drive higher quality and profitability

Provide leadership to the WWT engineering team both internal and contractor

Provide staffing and utilization management for Professional Services engagements

A minimum of 5 years working in Engineering, Human Resources, Business Administration, Business Psychology, Talent Acquisition as an individual contributor or part of a team

Knowledge, Skills, And Abilities

Excels at addressing interpersonal challenges, mediating, and helping come to a collective understanding

Able to flex between management styles to accommodate individual employee needs

Demonstrate deep caring for people and their professional development

Be an ambassador of our culture and model behavior that exemplifies our Core Values