Offer summary
Qualifications:
3-10 years in Customer Success role, 1+ years with Gainsight or Tatango, Experience designing customer success workflows, Familiarity with Salesforce and Certinia, Ability to work remotely with global teams.Key responsabilities:
- Optimize Customer Success tools usage
- Act as contact for platform coordination
- Define use cases with stakeholders
- Collaborate on business requirement documentation
- Develop and refine dashboards for strategy alignment