Coupa Support Specialist

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Language: English

Main purpose of the position

As ISS continues to implement the P2P@ISS systems (Coupa, Routty and Kofax) globally, we are recruiting a P2P@ISS (Coupa) Specialist to join the team. The initial purpose of this position is to provide assistance to our live countries with day-to-day issues and improvement requests, working along side the Support team.

This role would then be to be part of the implementation team when we implement the suite of systems in new countries, taking responsibility for a workstream and overseeing the delivery of that in line with the project methodology.

Key expectations:

You should have detailed experience of administrating Coupa P2P modules, with excellent technical knowledge of the platform. It is essential that you can work independently but also that you adhere to the programme governance. You will need to prioritise requests and balance different stakeholders’ needs, and communicate consistently.

What you’ll do:

• Provide technical expertise in the development of the Coupa platform, adhering to the ISS blueprint.
• Work alongside the P2P@ISS team on implementations of P2P@ISS systems (Coupa, Routty and Kofax) in ISS countries.
• Take responsibility for workstream leadership during an implementation, and provide support to the other workstream leads.
  
  
  

Who you’ll work with:

• P2P@ISS team
• Country key users
• Project teams
• Coupa/Dynatos technical experts
  
  
  

Key qualifications:

• 3-5 years of experience working with Coupa P2P modules and platform administration (Ideally, Coupa certification covering this.)
• Strong MS Office skills including Excel and PowerPoint
• Knowledge of cXML and API connections is an advantage
  
  
  

Personal skills you excel:

• Verbal and written communication with a variety of stakeholders, technical and non-technical.
• Collaboration with all levels of international stakeholders
• Problem solving and creative thinking
• Working in a structured and prioritised way
  
  
  

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How You’ll Apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.