Retail Solutions Specialist

Description

Position Summary

The Retail Solutions Specialist is responsible for managing multiple operations including, but not limited to retail corporate account management and engagement, SAP programming, order allocations, analysis, planning/forecasting, pricing accuracy, manufacturer and internal communications and order management and manipulation for all retail vaccines customers. This position will set up items and other operational areas as required, coordinate with Product Management Data Analyst to ensure contract fees are accurately maintained and validated within SAP, and ensure validation of all contract fees are completed within 10 days of receipt with any discrepancies resolved within 30 days.

Dimension:

Annual sales of $4 Billion Dollars.

Essential Functions and Duties

• Assist Product Managers with contract development and review, discussing strategies and reconciling incentive and fee for service payments. Responsible for communicating with manufacturers and directly with customers when appropriate and necessary, for all retail and other corporate accounts.
• Maintain excellent communication and interpersonal skills developing and nurturing strong relationships with both internal and external customers.
• Liaison between the customer, manufacturer and FFF procurement for creation of purchase orders and management of allocations, ensuring delivery to the appropriate DC for all retail customers.
• Establish and maintain the retail allocation and storage location tables and item numbers within SAP.
• Continually develop and maintain the Company’s image and corporate philosophy while communicating with customers, sales force, customer service, and business partners.
• Attend all retail sales/operation calls and meetings, ensuring that all requirements are documented and captured. 
• Follow thru with internal teams on solutions to service or operational issues.  Ensure timely implementation of solutions, communicating consistently with customer to ensure service excellence.
• Communicate reporting requirements to the IT department for data feeds and weekly/monthly/quarterly reports. Once reports are created, test and validate the reports, and schedule them using the reporting tool. Prepare and submit ad hoc reporting as requested including analytical analysis of sales and inventory.
• Responsible for operational functions prior to and during Respiratory season, including order manipulation (flipping), tracking cancellations, assisting in ensuring the proper GPO membership affiliation is established, member list maintenance, pricing validation and any other order related requirements.
• Master the use of the Capacity Tool, as required, to ensure appropriate and efficient order allocations (fair share allocations).
• Communicate to the appropriate parties when adjustments are made on accounts that will affect the following processes: order entry, accounts receivable, commission, or reporting. Follow thru to ensure that operations are updated to address all changes affecting these programs.
• Support team members with questions or assistance as needed. Assist in the training of team members on procedures and processes.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose,
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• 20% travel required.
• Other duties as assigned.

Qualifications

Education, Knowledge, Skills, and Experience

Required Education:

• High school diploma or equivalent.

Required Knowledge:

• Ability to communicate professionally and effectively with internal/external Customers/management at all levels.
• Must have strong analytical skills and accuracy plus diligence to the task at hand.
• Must possess excellent written and verbal communication skills.
• Must be adept at multitasking, be detail oriented and dependable.
• Must be proficient in Microsoft Word, Excel, Powerpoint, Access Databases and have the desire and ability to take on new responsibilities and tasks.
• Must have experience with SAP S/4 or other CRM/ERP system(s).
• Must have the ability to work with general supervision; ability to solve moderately complex problems; ability to work independently and make decisions based on guidelines of the job description.

Required Experience:

• Minimum five (5) years of experience in customer facing, managing accounts.
• Previous medical industry experience a plus.

Required Skills:

• Must have strong organizational skills.
• Must have a detail orientation and the proven ability to prioritize work.
• Must have effective verbal and written communication skills.
• Must have the ability to work with limited supervision and as part of a team.
• Sound decision-making abilities.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.

Direct Reports

No

EEO/AAP Statement

FFF Enterprises/Nufactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.