Offer summary
Qualifications:
2+ years in customer service management, Fluent in English, Experience in iGaming/online betting, Proven team leadership in customer service, Proficient in customer service software.
Key responsabilities:
- Oversee CS Conversion, Retention, Escalation, Shift Management, QA teams
- Set and monitor goals and KPIs for department leads
- Manage recruitment and headcount for CS teams
- Conduct data analysis for performance improvement
- Foster collaboration across customer support and cross-functional teams