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Early/Mid Stage Collections Associate (Portuguese Speaker)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Fluency in Portuguese and English required, Preferred fluency in Spanish, One plus years' collections experience, Outstanding communication and organizational skills, Proficient in technology platforms.

Key responsabilities:

Manage collection of delinquent auto loan payments
Meet efficiency and quality assurance expectations
Handle escalated customer calls effectively
Assist team members with workload inquiries
Act as subject matter expert for specialized tasks

Lendbuzz Financial Services Scaleup https://www.lendbuzz.com/

201 - 500 Employees

See more Lendbuzz offers

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Manage all duties associated with the associate-level role, focusing on the collection of delinquent auto loan payments

Meet efficiency expectations related to calls, accounts worked, collections, etc.

Meet expectations related to Quality Assurance

Handle escalated customer calls with exceptional problem-solving skills

Assist team members with workload inquiries, ensuring accountability and accurate support

Act as a subject matter expert within the workgroup, handling specialized tasks such as double payment refunds, amortization schedule modifications, and Salesforce/Admin navigation

Requirements:

Fluency in both Portuguese and English is required, and candidates who are also fluent in Spanish will be given preference

One plus years' experience with collections in a call center environment

Outstanding communication and organizational skills

High level of integrity and professionalism

Ability to work both collaboratively in a team and independently

Proficient in navigating multiple applications and technology platforms

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!