Senior Manager, Scholarship Operations

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

10-17-2024

Job Title:

Senior Manager, Scholarship Operations

Contract Type:

Employee

Annual Salary:

$80,029.00 - $158,457.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Senior Manager, Scholarship Operations is responsible for providing strategic leadership and oversight of the scholarship program, ensuring compliance with state regulations and organizational policies.

Essential Position Functions:

• Oversee the administration and billing of the scholarship program.

• Continuously evaluate and enhance operational processes related to scholarship management to increase efficiency and effectiveness.

• Maintain accurate records of scholarship recipients, utilizing database management systems for reporting and analysis.

• Devise and manage all communications between FLVS, school choice office, scholarship funding organizations, schools/districts, parents, and others to ensure streamlined communication of accurate information dissemination.

• Develop communication campaigns and execute mass communications to provide information regarding scholarships to internal and external customers.

• Collaborate with cross-functional teams, including Finance, Enrollment, Florida Services, Customer Care, Enterprise Project Management Office (EPMO), and Information Technology (IT), to facilitate seamless scholarship distribution and support.

• Analyze program outcomes and metrics to assess effectiveness, recommending improvements based on data-driven insights.

• Perform analytical procedures to verify the accuracy and completeness of financial data.

• Utilize data analytics to forecast the impact of legislative changes on enrollment and educational outcomes.

• Execute reconciliation of enrollments, revenue, invoices, and payments between scholarship funding organization portals and internal systems, ensuring data accuracy.

• Assist in budget planning and monitoring for the scholarship program, ensuring effective allocation of resources.

• Analyze financial systems for correct functionality, advising on improvements and overseeing testing cycles for software upgrades.

• Identify and analyze new bills and initiatives affecting education funding and scholarship programs.

• Examine state-level policies that influence educational opportunities and access for students.

• Explore trends in federal and state education budgets, with a focus on anticipated growth areas for scholarships.

• Facilitate contract renewals for the Scholarship Funding Organizations to ensure they are presented to the FLVS Procurement team for timely processing.

• Lead and manage assigned direct reports, ensuring team members have access to professional and personal growth within the organization.

• Direct the development and maintenance of standard operating procedures (SOP’s) and provide input as to the establishment of processes, system needs, and personnel cross-training. 

• Advises FLVS senior leadership on scholarship related challenges to develop potential solutions and to forecast or mitigate possible problems. 

• Organize and collaborate annually with internal teams to improve Private School Lab Contracts and MOUs, review scholarship information on processes, and reduce revenue loss.

• Lead the team in providing excellent internal customer care and support through continual improvement.

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others.

• Make recommendations to the Senior Director, Financial & Treasury Services on financial accounting matters and communicate critical issues that the Chiefs, CEO, and Board of Trustees should be aware of.

• All work responsibilities are subject to having performance goals and/or targets  established

 (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor’s degree in Business Administration, Finance, Accounting or related field

Experience:

• Seven years of progressive experience in scholarships, revenue operations, financial management, or a related role

• Five years of governmental or private sector accounting experience including direct management/supervisory experience in a virtual environment

• Experience with Workday enterprise-level software, preferred

• Florida Public School District governmental accounting experience, preferred

• Salesforce.com experience preferred

Knowledge, Skills, and Abilities (KSA's):

• Knowledge of governmental accounting, budgeting, auditing, and financial reporting

• Ability to interpret and communicate Federal regulations, Florida Statutes, Florida Board of Education Rules, and Department of Education technical/budget bulletins

• Ability to analyze information and formulate solutions for implementing a financial accounting software system

• Strong Microsoft Excel skills

• Strong interpersonal and organizational skills

• Ability to review, classify, prioritize, and analyze problematic situations

• Ability to employ innovative problem solving techniques to accomplish objectives

• Ability to work with and through people to establish goals, objectives, and action plans

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication;  Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience  

CUSTOMER FOCUS

Prioritizes customers (internal and external)  and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information,  conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

MANAGER COMPETENCIES FOR SUCCESS:

COMMAND SKILLS

Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn’t afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges

               

CONFLICT MANAGEMENT

Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal “noise”

LISTENING

Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees

MANAGING DIVERSITY

Manages all kinds and classes of people equitably; Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; Hires variety and diversity without regard to class; Supports equal and fair treatment  and opportunity for all

DEVELOPING OTHERS

Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization    

           

TIMELY, QUALITY DECISION MAKING

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time

PROCESS MANAGEMENT

Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources

TEAM BUILDING

Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building  sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility

MANAGING & MEASURING WORK

Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives        

      

COMFORT AROUND HIGHER MANAGEMENT

Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive

MANAGERIAL COURAGE

Doesn’t hold back anything that needs to be said; Is not afraid to provide current, direct, and “actionable” positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly     

Physical Requirements and Environmental Conditions:

• Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)