Converged Routing Learning Curriculum Leader

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Director, Learning, as the Converged Routing Learning Curriculum Leader, you will will lead the development engaging, state-of-the art learning solutions including eLearning, instructor-led courses, and on-demand learning resources for customers, partners and internal audiences. You will partner with existing curriculum managers, subject matter experts, hardware and software developers and other team members, to develop hands-on technical certification courses, and labs that build on the existing technical certification stack (Carrier Ethernet, Optical Communications, Route Switch).

• In alignment with Ciena’s organizational goals and objectives, design and develop innovative learning solutions that meet audience training needs.
• Work with technical subject matter experts and eLearning developers to develop eLearning courses, instructor-led courses, instructional materials, and on-demand resources that are effective, engaging, and consistent with best practices in adult education.
• Create project plans including timelines and deliverables for training development projects.
• Design role specific learning programs based on needs and audience analysis.
• Conduct needs assessments and audience analysis to determine instructional objectives and learning outcomes.
• Explore a variety of sources, obtain, and interpret a range of engineering information including technical notes, drawings, design specifications, and related documents.
• Analyze new product releases to determine the impact on existing training content and identify new training needs.
• Review course materials and design documents from other team members, provide feedback and recommendations.
• Review and validate learning objectives throughout the course development and pilot process.
• Review and evaluate feedback from students and instructors and take corrective action to improve courses based on feedback.
• Creation and maintenance of certification tests that measure competencies for products and related technologies.
• Track and measures the learning effectiveness of courses and learning products.
• Create storyboards and outlines for eLearning production.
• Identify, interview, and build relationships with subject matter experts, technical staff, and management to develop training objectives, training collateral, and courseware.
• Development of materials for ILT and VILT courses.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Technical degree (BA/BS or greater), or equivalent combination of education and technical training development.
• Minimum 6-8 years’ work experience in technical training and/or technical content design and development.
• Certifications related to networking, telecommunications, and/or network automation/programming.
• Demonstrated knowledge and experience applying adult learning methodologies.
• Demonstrated experience in training development using instructional design models such as ADDIE, SAM, or equivalent.
• Experience reviewing and critiquing instructional materials.
• Experience evaluating the instructional effectiveness of learning programs.
• Working knowledge of Photonic, Broadband, DWDM & OTN switched networks (L0/L1).
• Demonstrated, hands-on understanding of Converged Packet Optical, ROADM, Fixed and Flex-Grid networks.
• Demonstrated, hands-on understanding of Photonic transmission lines, Edge & Metro Networks.
• Demonstrated, hands-on understanding of DWDM, fiber optics, OTN, network management systems, and network function virtualization (NFV).
• Demonstrated, hands-on understanding of Ethernet, and Carrier Ethernet technologies such as 802.x, RSTP, G.8032, MPLS, MPLS-TP, E-Line, E-Lan, and E-Tree.
• Demonstrated, hands-on understanding of IPv4, IPv6, and IPSec.
• Demonstrated, hands-on understanding of internal and external routing protocols such as eBGP, iBGP, OSPF, ISIS.
• Demonstrated, hands-on understanding of technical L2/L3 routing concepts such as L2/L3 VPNs.
• Experience in Telecommunication, Network Consultant or Network Support Engineering. 
• Technical background in SD-WAN and software-based networking.
• Experience working with BSS, OSS, and NMS.
• Project/Program management for projects with multiple team members and roles.
• Demonstrated skills in creating original technical training and/or online content.
• Excellent communications, people interface, and team working skills. (including multi-cultural experience training a technical audience from varied international locations)

Good To Have :

• Experience with 6500 D/S Series, T-Series, PTS  & RLS.
• Experience with Ciena 39xx, 51xx, and 81xx devices.
• Experience with SAOS 6, SAOS 8 or SAOS 10.
• Experience with Navigator NCS and/or Blue Planet software such as Orchestrator or ROA.
• Experience with Traffic Engineering and Quality of Service.
• Experience with Network Oriented Programming or Network Automation.
• Experience SD-WAN and Virtualization.
• Experience working with Navigator NCS, AIPA, and Ciena Planning Tools.

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