Sr. Systems Analyst - ServiceNow

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

The Standard Insurance is looking for a Sr. Systems Analyst – Service Management Office Applications (ServiceNow, PagerDuty etc.) to join our IT Service Management Office (SMO). In this role, you will work closely with business partners, IT Process Owners, ServiceNow Developers and ServiceNow Partners to align technology solutions with business needs. Based on a deep understanding of the business, you will be responsible for translating business requirements into technical / functional requirements in the form of stories for the Development Team, as you assist with designing, managing, and improving our ServiceNow and other SMO applications. With your ServiceNow expertise, you will assist with design and implement features that enable our ITSM and ITOM.  You will work with business partners to identify new opportunities for expanding the use of ServiceNow, PagerDuty and other SMO applications, as well as automating applicable, manual business and IT processes. You will be responsible for continual improvement of PagerDuty. You will also define the scope of technical projects and oversee execution. You will manage the SMO’s planning meetings/huddles and workload.

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute projects and enhancements.
• Collect requirements, evaluate options, and guide the business to design and deliver quality, scalable and supportable solutions.
• Collaborate with process owners for functional tasks and deliverables, including requirements gathering, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of Service Management Office applications.
• Create and maintain project, application and requirements documents in line with ServiceNow & PagerDuty development best practices.
• Work to drive adoption and alignment across the company's business processes and systems.
• Ensure the consistency and quality of automation related data across ServiceNow, PagerDuty and integrated systems.
• Use and recommend best practices while delivering scalable, high-quality solutions.
   

Skills and Background You’ll Need

• High School Diploma or GED is required. A Bachelor's degree (technical degree preferred), ITIL V3/V4 Certifications, and/or ServiceNow Systems Administration Certification is preferred.
• 8+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 5 years of ServiceNow experience. Strong knowledge and understanding of the ServiceNow platform, eco-system and best practices. Proficiency in building ServiceNow reports and dashboards.
• Demonstrable knowledge of IT Service Management and ITIL best practice for Incident, Problem, Change, Knowledge, Configuration Management and Service Mapping, ServiceNow reports and dashboards.
• Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile.
• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
• Analytical mindset. Proven ability to work creatively and apply problem solving, technical, and project management skills.
• Detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills. Passion for creating a frictionless end user experience.

Key Behaviors of a Successful Candidate

• Adaptability - Quickly and resourcefully adapts to multiple changing work demands by adjusting team priorities to fit new circumstances.
• Improvement Mindset - Recognizes opportunities for improvement between teams or functions; addresses problems and makes suggestions for ongoing improvement.
• Customer Focus: Takes the extra step to anticipate customers’ needs and immediately resolves breaks in service or mistakes to satisfy them.

Why Join The Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive and responsive management approach
• Opportunities for career growth and advancement 
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

#LI-Remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.