CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Regional Corporate Processing Manager is responsible for overseeing and supervising the day-to-day activities of the CCM Corporate Processing Team Leads and their respective teams. This role maintains a firm understanding of all aspects of the loan process as it pertains to origination and processing, as well as acting as an expert resource for the CCM Processing Team Leads. The Regional Corporate Processing Manager has multiple Team Leads reporting to them.
Job Responsibilities:
- Oversee and supervise all aspects of the Corporate Processing Team Leads and their respective teams, including pipeline management, employee development, coaching, training, and performance management.
- Oversee team’s file quality and turn times to meet company SLA requirements.
- Ensure Team Leads are adhering to their respective expectations.
- Responsible for responding to emails, and/or phone calls within company SLA requirements.
- Keep up to date on Operation and Agency changes and updates.
- Interview potential Junior/Senior Processor candidates.
- Monitor team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B.
- Work with the Corporate Loan Production Manager.
- Identify structural needs of department.
- Perform various other duties as required.
Qualifications and Skills:
- High School Diploma or equivalent required.
- Minimum of 5 years residential mortgage processing experience required.
- Experience with Encompass.
- Previous processing management experience of 20 plus team members.
- Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.
- Excellent math and analytical skills.
- Excellent communication skills
- Excellent prioritization and time management skills to meet deadlines.
- Proficient in DU, LP, Microsoft Outlook, and Windows.
Pay Range:
- $77,000-138,000
- The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
