Regional Operations Manager - Northeast

Position Summary:

This role must be located in the Northeastern United States (Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, or Virginia).

The Regional Operations Manager will support local practice management with the general day-to-day operations for current clinics and any future acquisitions.

• Supervises operations of 15+ Blue River PetCare hospitals with goal of generating revenue and profit growth.
• Works with local management team and veterinarians to ensure a high standard of patient care is being practiced.
• Acts as liaison between hospitals and Blue River management, reporting visit findings and offering recommendations on how to improve profitability.
• Provides staffing support in the areas of inventory, scheduling, compliance, training, recruiting, and best retention practices when necessary.
• Ensures Hospital is compliant with OSHA, DEA, AVMA and other local regulations.
• Maintains proficiencies on all Blue River PetCare platforms and remain current on all policies.
• Coaches’ local management team on managing revenue & expenses, how to staff and schedule appropriately, management of inventory levels and pricing, along with other administrative functions.
• Fosters a positive and productive work environment at local clinics.
• Recruiting, onboarding, and training of practice managers.
• Partners with Human Resources team on employee relations, compliance, issue mitigation and best practices.
• Partners with corporate operations on capital expenditures, liability issues, and vendor considerations.
• Perform duties of practice manager for hospitals as needed.
• Other duties and projects as assigned.

• Bachelor’s degree highly preferred.

• Three years of veterinary management AND two years of multi-unit management experience.
• Experience managing profit and loss statement and delivering positive financial results.
• Must be highly motivated self-starter with ability to take initiative and meet deadlines.
• Excellent written and verbal communication skills.
• Must be detail oriented with strong organization skills.
• Ability to manage multiple tasks and projects in a timely manner is essential.
• Must maintain strict confidentiality regarding personnel information.

• Must be able to travel to clinics as needed.
• Must be licensed and able to operate motor vehicle and travel via automobile or air.
• Position requires both stationary sitting and to be on feet for substantial periods of time.
• The person in this position needs to occasionally move about clinics to access inventory, check controlled substances cabinets, and inspect grounds.
• The person in this position frequently communicates with Practice Managers and co-workers at the Corporate office using email and phone. Must be able to exchange clear, accurate information in these situations.
• Occasionally moves equipment and supplies weighing up to 50 pounds.
• Frequent keyboarding/use of computer for data entry.

• Must be versed in veterinary practice management systems.
• Intermediate proficiency in the Microsoft Office, particularly Word, Excel, and Outlook.
• Knowledge of AVMA’s code of ethics.
• Knowledge of DEA and OSHA regulations.
• Must have general understanding of current employment laws.
• Strong financial acumen.

Blue River PetCare is a multi-state owner and operator of high-quality veterinary hospitals, with our corporate office located in downtown Chicago. We provide an exit strategy for owners of veterinary hospitals who are looking to reduce the headaches of business and diversify their asset base while continuing to practice or who are seeking to transition their practice as they consider retirement. We believe strongly in the local franchise and work with our hospitals to strengthen their existing hospital brands and carry on the legacies which have been established.

Diversity is embraced at Blue River PetCare and the uniqueness of all individuals is supported. All qualified applicants will be considered for all positions regardless of race, color, national origin, age, sex, sexual orientation, gender identity, disability, veteran status or ancestry.

• 73% of BRP leadership roles are held by women.
• 63% of 2023 new hires were people identifying as women.
• 59% of BRP leadership roles director-level and above are held by women.
• 42% of 2023 new hires were people identifying as non-white.

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