The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
We are hiring a Manager, Medicare Sales to join our growing team!
Must reside in California - remote position!
Summary
Under limited supervision, the Medicare Sales Manager is responsible for selling Medicare to go with Medicaid, along with overseeing the Medicare DSNP Department. This role will include collaborating with marketing and developing partnerships with broker sales and external agents. Team player that collaborates effectively with peers and stakeholders to drive data-driven and decision-making across the organization. Bilingual required: Spanish, Mandarin, Hmong, or Russian.
Supervises
Sales Agents
Coordinators
Brokers
Essential Functions
- Meet or exceed sales expectations through existing active relationships.
- Build new relationships in existing markets and expansion markets to grow the broker sales channel.
- Oversee agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
- Assist with broker support channels including customer service calls and email inquiries.
- Monthly and ad-hoc communications with external agents and agencies.
- Oversee interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
- Monitor quarterly agent and agency production requirements.
- Ensure CMS compliance with all sales, enrollment processes, and events.
- Individual production of sales may be optional.
- Lead, motivate, coach and manage direct agents to ensure that performance goals are met and exceeded.
- Provide broker feedback around competitive landscape, as needed.
- Manages the Medicare DSNP (Dual Eligible Special Needs Plans) Department.
Non-Essential Functions
- Other duties as required.
Education and Experience
Required
- Bachelor’s degree or equivalent work experience required; with
- 3 years of experience in healthcare insurance sales.
- Bilingual required: Spanish, Mandarin, Hmong, or Russian.
Licenses, Certifications
Required
- California State Health Insurance License.
Knowledge, Skills, Abilities and Competencies
Required
Must be proficient in the following:
- Expert understanding in Dual Eligible Special Needs Plans, Medi-Cal, insurance terms, and enrolling clients in Medicare plan.
- Organizing and maintaining records.
- Oral and written communication skills.
- MS Office, Excel, Word, and Adobe Acrobat.
- Customer Relationship Management Systems.
- Ensures adherence to data governance polices within the healthcare environment.
- Strong understanding of HIPPA regulations and handling client information.
- Review and evaluate clients’ health care plan needs.
- Assist clients in understanding and enrolling in Medicare Plan.
- Conduction thorough analysis of clients’ needs and options offered by the plan.
- Ability to thoroughly explain insurance terms and coverage to clients.
- Ensure compliance with HIPPA regulations and handling client information with the highest degree of integrity and confidentiality.
- Write, read, and interpret internal policy and procedures and regulations at the state and federal levels.
- Great organizational skills, attention to detail, professional etiquette.
- Maintain accurate records of sales administration activities, including client interactions and policy details, data entry, e-filing, document scanning, and other office duties.
- Familiarity with Customer Relationship Management Systems.
Physical Demands
Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 10 lbs., closeup and distance vision requirements, occasional travel.
Emotional/Psychological Demands
Ability to cope with a fast-paced work environment, working under pressure, dynamic priorities and deadlines, constant decision making, working irregular hours, emotional and sensitive situations, frequent public contact.
Work Environment
Open office environment; moderate temperatures; moderate noise levels.
Eligible for remote work.
We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.
HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics, or is associated with anyone who has or is perceived to have these characteristics.
Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.
