Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
The Ecosystems Domain within Sinch MessageMedia aims to ensure that businesses can foster relationships with their customer base in their existing flow of work through simple and logical cross-platform workflows.
This role sits within a remote team spearheading the creation of new systems to broaden the integration capacity of the messaging platforms. The team builds and runs all their own software and aims to abstract away commonalities to create a robust and consistent user experience. In this role, you will own your build from implementation design to testing and release and look after post-release through the tracking of metrics such as error rates, server load and response times. Using these metrics and through an understanding of the product and the businesses that use it, you will work to improve the software and our customer satisfaction.
Key responsibilities:
- Develop high performing solutions that scale in production environments
- Design solution options and present these to your team
- Work in a scrum team and contribute to breaking down cards in grooming, understand your velocity in planning and provide feedback in retrospectives
- Understand our customers’ usage and requirements of our software
- Work with AWS to build, deploy and manage projects currently in production
- Assist in incident support and help the team resolve issues in production environments
To be successful in this role, you will be a problem-solver with keen attention to detail, strong communication skills, and a proven ability to collaborate effectively in team environments. You are strong in Java but also willing to accept not to program in Java if that is the current need. You learn new domains quickly and are willing to take on and complete assignments in new areas as needed. You are creative and think outside the box but also understand when there is a need to stay within the box when reality so demands. You understand that being an engineer isn't just lines of code written. Solution options, planning, documentation, monitoring, automation and incident management are all part of the role.
You will possess the following skills and attributes:
- Experience with Java (preferred) and/or NodeJS
- Experience with NoSQL database systems particularly DynamoDB
- Experience with AWS
- Excellent verbal and written English communication skills
- Ability to work independently with minimal guidance
- Knowledge of marketing automation tools is a plus
- Reliable internet connection
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
- CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
- STAY CONNECTED: Receive a generous monthly home internet allowance.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
