Offer summary
Qualifications:
Minimum 1 year in customer service role, Bachelor’s degree or diploma in business administration or related field, Good communication skills in English and Mandarin, Strong client-facing and multitasking abilities, Self-motivated and reliable personality.
Key responsabilities:
- Provide support through live chat, phone, and email
- Process and resolve client issues accurately
- Escalate issues to specialists via Salesforce or Jira
- Update clients on request statuses and verify documents
- Achieve quarterly KPI targets and perform ad hoc tasks