Sr. Support Engineer, Oracle Technology

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

Position Summary

The role of the Sr. Support Engineer, Oracle Technology is to provide exceptional remote-based support for mission-critical Oracle EBS technology products such as Sysadmin, iAS, Weblogic, Forms, Database, as well as related technologies and configurations, like DB in RAC, EBS SSO and EBS DMZ setup, among others as part of our global customer support team.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS and Database products.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based support of Oracle EBS and Database technology products
• Support client customizations, advising on upgrades and implementations.
• Solve complex issues around EBS and Database products, including tuning issues, security, and the network transport layer.
• Have expert level knowledge of the UNIX/Linux and Windows operating systems.
• Assume ownership of Rimini Street's unique security product for EBS and Database.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time.

Minimal Qualifications

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

Experience

• 10+ years relevant Oracle EBS and Database development, integration, admin and tuning experience, with the majority focus on Sysadmin, iAS, Weblogic, Forms, Database, as well as related technologies and configurations, like DB in RAC, EBS SSO and EBS DMZ setup.
• Expertise in all major versions of the Oracle technology stack including Sysadmin, iAS, Weblogic, Forms, Database, as well as related technologies and configurations, like DB in RAC, EBS SSO and EBS DMZ setup.
• Hands-on operational expertise as an Oracle EBS and Database administrator and emphases on high availability, tuning, lifecycle management, backup/recovery, Upgrade, Migration, and general best practice.
• Deep troubleshooting skills in Oracle EBS and Database.
• Demonstrable history solving complex problems across multiple modules.

Skills

• Must have deep knowledge of Oracle EBS and Database producs, including architectures, standards, protocols, and integration patterns.
• Must have deep performance tuning skills with practical exposure to Oracle EBS and Database performance tuning tools and techniques.
• Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark.
• JDeveloper skills are an advantage
• Excellent English skills are a must.
• Superb trouble-shooting skills and tenacity in problem solving Oracle EBS and Database performance issues.
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

• Expertise with other systems, like Hyperion, Agile PLM and/or JDE would be a significant advantage.
• Knowledge of OBIEE would be an advantage.
• Knowledge of other DB products, like Oracle GoldenGate would be an advantage.
• Experience with administration, installation and/or debug of other Oracle technology components would be an advantage such as Database, Enterprise Manager, etc.
• Experience of cloud-based deployments of Oracle EBS and Database and integration technologies would be useful.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.
• Fluency in an additional language (preferably Spanish), while not mandatory, would be useful.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.