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ITSM Software Consultant

Remote: 
Full Remote
Contract: 
Full time
Salary: 
40 - 40K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Solid technical experience with Microsoft platforms, Knowledge of creating technical documentation, Full UK driving license, Hands-on experience in IT Service Management software (desirable), ITIL v2 or v3 Foundation Certification (desirable).

Key responsabilities:

  • Understand customer needs and manage expectations
  • Propose solutions and deliver best practices
  • Lead technical delivery of HaloITSM implementations
  • Run functional design workshops and create specifications
  • Challenge customer requirements when necessary
Pure Human Resources Ltd logo
Pure Human Resources Ltd Human Resources, Staffing & Recruiting TPE https://www.purehumanresources.co.uk
2 - 10 Employees
About Pure Human Resources Ltd
Delivering excellence in everything people.We are Pure Human Resources.We believe that all businesses deserve the best employees. As professional and pragmatic HR and Training experts we can facilitate a great place to work.Whether you’re an SME who has employees with performance issues, a large organisation looking for a professional and reliable extra set of hands, or someone just starting up a business needing bespoke employment documentation, Pure Human Resources specialists are here to help.Pure Human Resources are approved members of Checkaprofessional and licenced to use a variety of psychometric tools including CEB (formerly SHL), Talent Q, MBTI, A&DC. We are a Hampshire based business consultancy, with an extensive range of experience and expertise in all aspects of HR and Training. We are available to help companies build competitive advantage through individual, team and organisational capability.
See more Pure Human Resources Ltd offers

Job description

ITSM Software Consultant

Permanent, full time (flexible)

Location: WFH/visits to customers’ sites

Salary: up to £40,000 pa (depending on experience)

“Transforming Service Management”

Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.

Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.

ITSM Software Consultant, the role:

  • Working directly with the customers to understand their needs - building relationships and managing their expectations
  • Proposing solutions and delivering best practise to clients’ business problems
  • Leading the technical delivery (configuration) of customers HaloITSM implementations
  • Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements
  • Challenging customer requirements where necessary
  • Training on specific HaloITSM technology will be given.

ITSM Software Consultant, the person:

  • Solid technical experience of Microsoft platforms (Windows Server, SQL Server, IIS)
  • Capable of working within key business projects
  • Knowledge of producing technical and customer facing documentation
  • Excellent time management skills with a can-do and pro-active attitude
  • Team player with the ability to work within project teams (both internally and within customer environment)
  • Quick learner, competent of maintaining a diverse workload in a fast-paced environment
  • A high level of interpersonal and communications skills
  • Full UK driving license
  • Desirable:
  • Hands-on experience of working within IT Service Management software solution
  • ITIL v2 or v3 Foundation Certification

ITSM Software Consultant, the benefits:

  • Opportunity to join a vibrant and engaging team and friendly working environment
  • Discretionary bonus
  • Flexible working hours – project focused
  • Long term relationship
  • Remote-based work
  • Life Insurance
  • Employer pension scheme
  • 23 days’ annual leave plus bank holidays

Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Functional DesignTechnical Delivery ManagementIT Service ManagementSolution DesignCustomer Relationship ManagementTechnical DocumentationLoad ManagementMicrosoft Operating Systems

Other Skills

  • Verbal Communication Skills
  • Time Management
  • Quick Learning
  • Teamwork
Are you interested?

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