Field Service Technician

We’re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world’s greatest gaming experience, every day!

What You'll Do

As a Field Service Technician you will play a crucial role in getting out on the road to visit our customers for service calls and provide a full range of technical support and other activities to Aristocrat customers. 

You will be working on all on-site installation, repair, maintenance as well as diagnosing errors or technical problems and determining proper solutions whilst delivering excellent customer service.

You will be servicing our customers based in the Rotorua/Bay of Plenty area.

Specifically, you will:

• Complete preventative maintenance and reactive repairs on the full range of Gaming equipment

• Installation and removal of gaming products

• Ensuring electronic job system and paperwork is completed real time

• Provide technical and product information to customers to increase their knowledge

• Provide a high level of customer service and exceed customer expectations

• Answering telephone inquiries and assisting customers

• Ensuring all activities meet compliance and regulatory requirements

What We're Looking For

You are a trustworthy, self-starting logical thinker, looking to work as part of a close knit high performing team. You are coachable, a quick learner and are an absolute people person.

• Have a positive attitude and strong work ethic

• Enjoy interacting with customers with the ability to build great relationships

• The ability to work both unsupervised and as part of a team

• Have a practical mindset and be able to think on your feet

• An interest in Gaming machines would be an advantage

• Enjoy the challenge of fault finding to quickly diagnose and rectify at pace

• Full driving license

#LI-MS1

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations