Job Description
We are seeking an IT Vendor Management Analyst to join our End User Service Team. The ideal candidate will support multiple business partners and manage various workstreams. As an IT Vendor Management Analyst, you will play a crucial role in the success of our Software & Hardware offerings. Your expertise in IT Vendor Management will be vital as you collaborate with cross-functional teams to deliver exceptional solutions.
As our IT Vendor Analyst, you will represent Anywhere to our technology vendors, ensuring smooth operations and effective collaboration. You will bridge the gap between our company and technology vendors, ensuring smooth operations and effective collaboration. If you are passionate about providing exceptional customer service and optimizing vendor networks, we encourage you to apply.
The Exciting Things You Will Do
- Vendor Technology Onboarding:
- Develop and maintain successful relationships with Anywhere’s vendors.
- Maintain open and effective communication between both parties.
- Help establish standardized processes for vendor interactions.
- Assist in negotiating contracts for services and/or supplies.
- Manage tenants and implement Single Sign-On (SSO) where applicable.
- Work with vendors to manage and enhance offerings from platform tenants.
- Performance Assessment and Quality Control:
- Measure performance levels from vendor onboarding throughout the relationship.
- Assess vendor performance against key performance indicators (KPIs).
- Ensure timely delivery of resources.
- Help maintain sufficient inventory levels in collaboration with Software & Hardware Assets Management teams.
- Partner with stakeholders to drive performance improvements and implement needed process changes.
- Compliance and Standards:
- Ensure vendor compliance with company policies and standards.
- Implement security measures as needed.
Key Competencies
- Emotional Intelligence
- Communication
- Analytical Thinker
- Service Oriented
- Performance Execution
- Planning and Organizing
- Inspiring Others
- Facilitating Change
Qualifications
To excel in this role, you should have:
- Experience:
- Proven track record in IT vendor management, or related fields (minimum 3-5+ years).
- Communication Skills:
- Excellent oral and written communication.
- Proficient in negotiation.
- Skilled in leading presentations and effective meetings.
- Analytical Mindset:
- Objectively assesses vendor performance.
- Strong understanding of KPIs and performance improvement levers.
- Attention to Detail:
- Keen eye for quality control and adherence to standards.
- Ability to manage multiple projects in a fast-paced environment.
- Basic financial acumen.
- Problem-Solving Skills:
- Effective issue resolution and vendor relationship optimization.
- Passionate about customer service and operational excellence.
- Mediation skills and alternative solution identification.
- Basic financial acumen and problem-solving skills.
- Technical Skills:
- Familiarity with Service-Now, SaaS portals, and O365 products (Power BI) is a plus.
- Quick learner for SaaS portals.
- Experience with other O365 products (Power BI) and partner tool integration (also a plus).
- Operational Skills:
- Experience in IT Operations, process analysis, Business Service Management, and SLA Management.
- Demonstrated knowledge of IT Vendor Operational processes and process improvement methodologies.
If you are passionate about shaping the future of an IT Vendor Management function and thrive in a dynamic environment, we would love to hear from you!
About Us
Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty®
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report .
You’ll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World’s Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America’s Most Innovative Companies.
- Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
