Job Description
As the
Enablement Manager, Product Enablement, you will play a key part in bridging the gap between product development and those who directly interact with our customers day-to-day, including Sales, Account Management and Support. Your role is critical in ensuring that our internal teams can effectively talk about our product and help our customers understand how to unlock the value they’re expecting to receive by investing in our marketplace. Your goal will be to empower sales, support, and marketing teams with the knowledge and resources they need to drive product adoption and customer satisfaction. This position combines strategic thinking with tactical execution to drive consistency and excellence in our product documentation and training across our global brands.
RESPONSIBILITIES:
- Resource and Training Development:
- Develop comprehensive enablement materials, including product guides, presentations, FAQs, and e-learning modules.
- Ensure content reflects the latest product updates, sales methodologies, competitive insights, and market trends.
- Design and deliver engaging training programs for internal teams, focusing on product features, benefits, and use cases.
- Cross-Functional Collaboration:
- Partner with Product, Product Marketing, Demand Gen and Revenue stakeholders to gather insights and feedback for continuous improvement of enablement content.
- Collaborate with Enablement teammates to localize and customize product documentation and training while maintaining global consistency.
- Performance Metrics:
- Track and analyze the effectiveness of enablement programs, using data to refine strategies and improve training outcomes.
- Continuous Improvement:
- Stay up-to-date on product updates, market trends, and competitive landscape to ensure training materials remain relevant and impactful.
- Stay abreast of industry best practices and emerging trends in Enablement and training.
SUCCESSFUL ENABLEMENT MANAGER, PRODUCT ENABLEMENT CANDIDATES HAVE:
- 5+ years experience across Product Enablement, Product Marketing, Sales, Account Management or related roles within a global revenue organization.
- Strong understanding of product management and the product life cycle.
- Strong project management skills with the ability to manage complex initiatives and multiple stakeholders.
- Excellent communication and presentation skills, with a track record of delivering engaging training sessions.
- Experience building relationships across multi-functional teams, working collaboratively to achieve goals.
- Desire to work in a fast-paced sales environment.
- Experience with typical sales tech stacks including: Learning Management Systems (Continu), Knowledge Management platforms (Guru), CRM (SalesForce) and Google Apps.
- Flexibility and a willingness to roll up your sleeves for the needs of the business.
Preferred but not required:
- Experience with elearning authoring tools (Articulate).
- Working knowledge of instructional design and adult learning principles.
- Experience collaborating with global partners and stakeholders.
- Multilingual skills and ability to translate content between English and Spanish.
About Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company’s headquarters in Chevy Chase, MD.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
About The Team
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide’s leading family of brands—including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more—help people take celebration planning from inspiration to action. When you join our global team, you’ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.
