Director, Product Management - End to End Experiences
Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.
WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. Our North American Mobility Business is focused on delivering valuable payment services and insights for companies who leverage vehicles as a core part of their business from small businesses to global trucking and delivery companies.
As a key member of the North American Mobility Leadership team, you will partner closely with Commercial, Operational, and Technology to own and drive our North American Mobility end-to-end experiences. In this role, you will be accountable for creating an integrated product vision and strategy to drive high-value business outcomes by solving our customers’ major pain points. You will manage a team of product managers that will manage, define, and deliver these end-to-end experiences.
About the team:
Come join us as a Director, Product Management in our North American Mobility Product team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.
What you’ll do:
Lead, inspire and empower a team of at least five talented product managers to define innovative experiences that delight our customers and win in the market
Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology, and competitors
Deliver an awesome end-to-end customer experience for our North American Mobility product lines, using qualitative and quantitative data to identify areas to improve and rapidly iterate
Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.
Encourage a culture of experimentation, learning, and a growth mindset - creating an environment where teams are redefining what’s possible and challenging the status quo
Lead product prioritization processes across the organization and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position and generate durable business benefits (revenues, adoption, retention, etc.)
Creates a culture of transparency, trust and "challenge and commit" with teams you manage and partners
Coach and inspire a team of at least five, providing them with actionable and timely feedback to help them grow and deliver great work
How you’ll engage:
Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs
Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work
Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.
Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap
Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset
Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate
Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves
Experience you’ll bring:
12+ years of Product Manager experience in environments that embrace customer-driven innovation, rapid experimentation, data-driven decisions and results orientation
Experienced in proven methodologies to develop great products, including customer-driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes
Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end-to-end execution
Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments
Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision
Strong financial acumen, analytical and problem-solving skills
Ability to partner well cross-functionally, especially with engineering and marketing and risk
Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders
Experience building global ready or international offerings a plus
Undergraduate degree required, an advanced degree is a plus
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $174,000.00 - $232,000.00
