Offer summary
Qualifications:
Actively credentialed EA, CPA, or attorney, 1+ years in remote supervisory role, 2+ years preparing individual tax returns, Strong technical skills with tax software, Dedicated workspace with hardwired Ethernet.Key responsabilities:
- Provide leadership via video, phone, and chat
- Monitor and support the tax service channels
- Address customer issues and escalate as needed
- Conduct call monitoring for team support
- Document all customer interactions for coaching