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Triage Nurse Advisor (Remote)

Remote: 
Full Remote
Contract: 
Part time
Experience: 
Mid-level (2-5 years)
Work from: 
Minnesota (USA), United States

Offer summary

Qualifications:

Current Minnesota RN License, 3-5 years RN work experience, Wisconsin RN License required within 120 days, Computer skills for electronic health records, RN Triage experience.

Key responsabilities:

  • Independently triage patient calls
  • Assist callers with symptoms and inquiries
  • Collect patient medical history information
  • Use protocols to assess and educate
  • Prioritize calls based on needs
Fairview Health Services logo
Fairview Health Services XLarge https://www.fairview.org/
10001 Employees
About Fairview Health Services
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services. We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you. We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service. Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management. Search for jobs and apply at https://www.fairview.org/careers.
See more Fairview Health Services offers

Job description

Overview

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor with Fairview Health Services, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

The schedule for this opening is 0.6 FTE (48 hours per two weeks) of a day/evening mix, with an every weekend rotation. This position would inlcude every Saturday and Sunday. The weekdays are between Monday through Friday.

We offer benefits for this role, including medical, dental, and vision coverage along with a 403b Retirement Savings Plan!

About Training: Training for this position requires flexibility to work full time (1.0 FTE) on-site for 4-6 weeks. Our training shifts are variable including days, mid-shift, evenings, and weekends.

Following training, we work remotely. The work from home location is required to be within driving distance from Midway Corporate Campus in Saint Paul.

Responsibilities Job Description

As RN Advisors, we independently triage calls from patients inquiring about their symptoms, medication refills, test results, and information regarding our facilities. We handle approximately 6 calls per hour with calls lasting 6-9 minutes in duration. We are advocates, assisting callers through the health care system.

Responsibilities Include

  • Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
  • Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.
  • Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.
  • Use symptom-based protocols to systematically assess, address needs and provide education.
  • Prioritize calls based on patients needs.


Qualifications

Required

  • Current Minnesota RN License
  • 3-5 years RN work experience
  • Wisconsin RN License; application submitted within 30 days of hire and obtained within 120 days of hire
  • Computer skills: able to document reliably in electronic health record softwar
  • RN Triage experience


EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Electronic Health Record ApplicationsCritical Care NursingNursing

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Customer Service
  • Time Management
Are you interested?

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