Business Technology Support Technician

Job Details

Level

Entry

Remote Type

Hybrid

Job Category

Information Technology

Description

Our Business Technology Support Technician is responsible for providing general ERP and other Business Technologies support. This includes providing support and resolving internal user problems, installs, troubleshoots, repairs, and maintaining software and licensing. Tracking Business Technology support activity via our ticketing system and creating supporting documentation for ERP Systems. This role is critical in supporting our people and will directly report to the Sr ERP Administrator Business Technology Specialist or ERP Project Lead.

Job Duties

• Must be excellent in basic computer programs with an emphasis on Microsoft platforms, such as Microsoft Excel, Word, and PowerPoint. PowerShell, Azure, Dynamics, and Office Admin.
• Consistency in meeting deadlines
• Ability to work with a diverse group of people
• Ability to prioritize and follow through
• Ability to maintain an elevated level of confidentiality, diplomacy, and discretion
• Ability to handle and prioritize multiple tasks accurately with minimal supervision
• Proficient written and verbal communication skills
• Strong attention to detail
• Assist with the efficient day-to-day operations of the Systems team
• Strong understanding of Computer Systems, how they function, and their components
• Strong understanding of software installation and troubleshooting
• Ability to troubleshoot problems and use available resources to find a solution
• Ability to Learn New Software, Hardware, Systems, and Processes
• Supports smooth Day-to-Day operations of the ERP Systems and other Business Technologies.
• Creates Supporting Documentation for ERP Systems and Business Technologies.
• Supports ERP and other Business Technology End Users, Tracks, Troubleshoots, resolves issues using Ticketing System
• Strong understanding of SharePoint, PowerApps, Dynamics 365, and Power Automate, Power BI, preferred by not required
  
  
  

About HFA

HFA is a multidisciplinary architectural, engineering, and interior design firm who thrives in a people first driven environment. We build partnerships based on the integration of design thinking and project delivery. We believe that our people are our greatest asset, and we have developed a people-centric culture where we value our people at all levels. With a focus on well-being, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, disability, and life insurance, a 401(k) with company match, an employee stock ownership plan (ESOP) and a flexible work schedule.

Our team members have access to professional development opportunities and learning stipends to pursue professional growth, and we take any chance we can get to recognize and reward our people for their amazing work.

Qualifications

Experience: 1-3 years of IT Support/Helpdesk/Microsoft Cloud (0365, D365, M365, Azure) experience

Education Requirements: Highschool Diploma or Equivalent, 2+ Years relevant Experience preferred but not mandatory

Licensure Requirements: Microsoft 365 Fundamentals preferred but not mandatory