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Client Relationship Coordinator

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

College degree or equivalent experience preferred, 1-2 years in employee health and benefit administration required, Intermediate Microsoft Office skills.

Key responsabilities:

Serve as primary contact for clients
Assist with inquiries, billing, reporting, and payments
Provide administrative support for business alignment
Coordinate training with Client Relationship Manager
Identify escalations impacting clients

Allied Benefit Systems, LLC Unicorn https://www.alliedbenefit.com/

501 - 1000 Employees

See more Allied Benefit Systems, LLC offers

Job description

CLIENT RELATIONSHIP COORDINATOR

Position Summary

The Client Relationship Coordinator will serve as the primary contact for the Allstate Account Management Support Team and coordinate as needed with the Client Relationship Manager. The responsibilities of this role include but are not limited to assisting with all day-to-day requests, claim and benefit inquiries, billing, and invoice questions, generating reports and payment verification. The Client Relationship Coordinator will primarily support both the Allstate and Allied Account Management Teams, as needed, to provide a seamless service experience.

Essential Functions

Executes effective support for all administrative functions related to the market alignment for the block of business, including but not limited to eligibility, billing, claim and benefit reviews and reporting.
Coordinate with Client Relationship Manager to provide training for our client as needed.
Demonstrates strength and understanding of all workflows and business processes across departments to execute the overall service strategy for BPO Clients.
Be aware of vendor related inquiries via the portal, including behind the scenes processes such as call notes, tracking, data base functions and claim related functions
Coordinate with BPO Team Members, and departments to proactively identify possible escalations or impacts to clients.
Fosters a sense of urgency and commitment to achieve goals resulting in the ability to meet and exceed customer expectations
Perform additional tasks and duties as assigned

EDUCATION

College degree or equivalent work experience preferred

Experience & Skills

1-2 years related experience in employee health and benefit plan administration required
Intermediate level work experience with Microsoft Office, Word, Excel Access and Power Point software applications.

COMPETENCIES

Communication
Customer Focus
Accountability
Functional/Technical Job Skills

PHYSICAL DEMANDS

This is an office environment requiring extended sitting and computer work

WORK ENVIRONMENT

Remote

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.