Business Program Manager

Cloud Operations + Innovation (CO+I) is seeking a Business Program Manager to support the CO+I leadership team responsible for Microsoft’s Air Gapped Cloud (AGC) Construction, Program Management and Operations. CO+I AGC is responsible for planning, procurement, building, and operating Microsoft’s AGC infrastructure datacenters.

To help us accelerate achieving our objectives, growth and transformation, we are looking for a strong candidate, who will report to the AGC GM/Partner leading the Air Gapped Cloud organization. The role will be responsible for working with the leadership team in driving business operations, manage data and analytics for decision making, creating, and managing Rhythm of the Business, driving organizational initiatives, and business process to meet strategic objectives and priorities. This individual must have a blend of strategy, planning, data and analytics, business management, communications, and program management skills to successfully support a Partner. Being part of this team would give you an opportunity to be part of a rapidly growing business and drive strategic execution on our key initiatives.

Global Datacenter Operations is an exciting, rapidly growing organization responsible for operating our cloud infrastructure for Cloud & Artificial Intelligence (C+AI). We are looking for an experienced Business Program Manager to focus on furthering people-related programs within our datacenter employee population. This position will collaborate with the leadership team, Chief of Staff, Employee Network Groups, and HR Business Partners, etc. to cultivate, plan, monitor, execute, and drive continuous improvements in the datacenters.

This individual must have a blend of strategy, planning, communications, and program management skills. Being part of this team would give you an opportunity to be part of a rapidly growing business and to enable our global impact.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
• Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
• This role is eligible for hybrid or remote work, up to 100%.
  
  

Responsibilities

Who you are:

• A systems thinker. Someone who thinks about the big picture and how existing programs can scale across a business and different verticals, driving business relevance while leveraging a corporate framework.
• A good listener. You are curious and empathetic in your interactions and outreach at all levels of the organization with an eye toward identifying themes and opportunities for organizational excellence.
• You’re able to process multiple different information flows and make sense of what you’re seeing with a desire to learn and iterate.
• A relationship builder. You’re skilled at bringing people together to work towards a common goal or challenge.
• An excellent and timely communicator; able to communicate succinctly and optimize interactions with senior stakeholders as well as broad employee populations.
• Someone who has a practical understanding and interest in the impact of organizational culture on lived employee experiences across a broad range of communities.
  
  

What You Will Work On

• Execute on the rhythm of business for leadership sponsors and v-team members across multiple workstreams, ensuring focused and timely alignment to the corporate framework and increase the visibility of programs across the organization by presenting in leadership forums.
• Partner with the Leadership Team, Chief of Staff, and several business partners to understand priorities and identify areas where people programs (such as employee learning and development, morale events, communications, etc.) can help achieve desired outcomes.
• Act as a strategist and thought partner to in-business Employee Network Groups (ENGs); partnering on events, development of related OKRs, and ensuring groups are supported and connected across the organization.
• Monitor and analyze employee survey sentiment, feedback from listening sessions and other listening systems to provide regular reports and recommendations to senior leadership and partner teams.
• Manage, execute, and scale people programs within Datacenter Operations. Leverage proven programs and infrastructure from across the C+AI division while identifying gaps and unique needs that need localized intervention.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
• OR equivalent experience.
• 2+ years of experience managing programs/initiatives and driving change management.
  

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
  
  

Preferred Qualifications

• Experience developing, delivering, promoting, critically assessing, and continually improving programs for a large organization.
• Experience working with employee resource groups and manager communities a plus.
• PMP certification a plus.
• 2+ years in datacenter operations domain experience.
• Excellent project management, communications and organizational skills and attention to detail, with a track record of getting things done through cross-functional partnerships.
• Excellent facilitation and communication skills, with the ability to develop, co-create and deliver presentations, training sessions, and workshops with senior leaders and partners.
• Experience in leading and managing global virtual teams and programs. Excellent influence management skills.
  
  

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 18, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.