Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service., Excellent communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Serve as the first point of contact for customers via phone, email, and live chat.
- Address inquiries and concerns with empathy and efficiency.
- Troubleshoot technical issues and guide customers with product features.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to escalate complex issues.