VMS Analyst

Overview:

VMS Analyst – Job Description
A VMS Analyst is a part of the Credit and Collections team, managing final invoice
review/reconciliation, dispute resolution and aged receivables. The VMS Analyst will utilize
multiple tools, resources, and an elevated level of professional communication to effectively
resolve and manage aging.

Job Responsibilities:
• Resolution and Aging
     o Make regular contact with VMS partners on all past due accounts.
     o Monitor aged unapplied payments and provide instructions to Cash Applications to
        lead resolution.
     o Partner with Billing Team to resolve invoice disputes through invoice revision.
     o Refer potential concerns to the Credit Team for review, collaboration and input.
     o Identify and act on work needed such as orchestrate resolution, implement
        prevention, timely address discrepancies and account clean-up to ensure we are
        meeting department DSO and Collection Effectiveness goals.
     o VMS Analyst portfolio’s past due should be worked front to back on average every
        10 to 14 days, whereas some require less or more frequent maintenance.
     o Every 3 weeks aging should be worked smallest to largest to ensure we are cleaning
        up isolated balance accounts.
     o Priority work aging> than 60 days, past due with repeated emphasis on the >90
        before looping back.
     o Take actions and present in a way that upholds our company and department as a
        partner of choice across VMS Vendors and internal alliances.
• Communications
     o Document affiliate, vendor, and facility correspondence within the system as a
        historical record.
     o Communicate timely and professionally.
     o Manage emails in an efficient way so that responses can be completed within our
        24-hour SLA at maximum. The inbox should be a to do list.
• Behavioral Competencies
     o Attitude & Effort: Be open to coaching-feedback and commit to learning.
     o Implement training and expectations as they ensure excellent department and
       company outcomes.
     o Customer Satisfaction: Provide prompt, quality service to both our internal and
        external customers; verbally and written.
     o Value team and give people the assumption of good intent.
     o Time Management: prioritize work tasks ensuring detail, being organized, and
        efficiency.
• Systems & Tools
     o Utilize platforms and tools effectively and efficiently, documenting where and how
        expected.
     o Demonstrate proficiency in utilizing computer systems/applications (i.e., MS
        Office, Remi, F&O, VMS Portals, Notes, Internet, Excel) to satisfactorily perform
        the job functions and duties associated with the position.
• Perform other duties as assigned by the management team.

Job Qualifications:
• Completion of High school education is required.
• Ability to exact critical thinking into decisions that can be presented in a succinct factual
   summary.

• Proficient in Microsoft Office Suite, video and/or audio-conferencing platforms (ex: TEAMS)
   peripheral computer equipment, keyboard for entry and retrieval of data, use of miscellaneous
   office equipment as needed.
• Perform business math functions such as percentages, interest, fees and Excel
   spreadsheeting.
• Ability to type at least 45 words per minute.
• Organize tasks, manage time and multi-task with a sense of urgency and efficiency.
• Participate as a cohesive team member, engaging in open communications, and proactively working
   to ensure role and department performance goals are met.

Preferences:
• 4 years of B2B collections/VMS experience preferred.
• 1 year of billing or staffing industry experience preferred.