Technical Account Manager (Remote - US Pacific Northwest)

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Technical Account Manager (TAM) is a critical part of the overall customer success team. TAMs work with Customer Success Managers (CSM) focusing on technical advocacy while the CSM focuses on overall business relationships. This partnership allows FLIR to ensure the technical deployment and management aligns with our customers’ strategic goals.

Technical Account Managers (TAMs) deploy our solutions in our top end customer’s environments to drive greater security and safety outcomes. The TAM provides advice on deployment architectures, works with vendors to manage the support strategy, oversees the project, and assists in launch planning as well as any ongoing operational issues.

Your Contribution:

• Become an expert at planning and deploying FLIR solutions.
• Work with customers to accurately spec hardware and networking needs then plan and assist in every aspect of the deployment from hardware to software
• Travel as required to assist in deployment, commissioning, troubleshooting and operational needs.
• Work with hardware vendors to build and ship appliances.  Manage hardware refresh cycle.
• Provide support to internal Solutions Architects, Sales Managers, and Support Personnel when your expertise is needed.

To be ready for this role, we’d love you to have:

• Technical degree or professional experience equivalent, required.  Computer Science or Networking degrees are ideal.
• Experience deploying solutions on a distributed architecture.
• Understanding of and ability to use APIs.
• Ability to quickly understand and troubleshoot complex networking requirements and software applications
• Strong presentation and communication skills.  Comfortable presenting from the technician level to the program management level while managing and addressing their differing concerns.
• Comfortable with travel up to 50% within the US to visit the 22 sites or NW only
• US Citizenship required due to contract requirements.

Preferred Skills Include:

• CCIE, CCNP or equivalent certifications
• LPIC-3, LFCE, RHCE or equivalent certifications
• Experience deploying and managing cloud applications
• Prior background in computer engineering for AI / ML computer vision products
• Experience in the security industry
• Prior work with Government Agencies 

What Teledyne FLIR offers you:

• Opportunity to develop your career with the international world leading company in thermal and sensing technology.
• At FLIR, you get a unique opportunity to experience how cutting-edge sensor technology and software come together under one roof.  We do our research & development and manufacturing in-house.
• Friendly culture with a focus on collaboration, problem solving and creativity.
• Work closely with Product management, Business Development, and Application Support.
• Competitive compensation and benefits.

Interested?

• If you like what you read, and believe you are the right person that will make us better, do not hesitate to apply. The selection process is ongoing, so don’t wait.

#LI-Remote

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​