Match score not available

ServiceDesk Technicians

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

1-4 years of relevant experience, Associates Degree in IT or High School diploma with 3+ years of experience, Proficient in MS Office and Windows 7-10, Experience with Active Directory and network troubleshooting, IT certifications like CompTIA A+.

Key responsabilities:

Provide technical support to end-users
Troubleshoot issues with software and networks
Document actions taken using ServiceNow tickets
Install various software applications on end-user PCs
Work flexible shifts in a 24/7 Service Desk environment

ClearBridge Technology Group SME https://www.clearbridgetech.com/

51 - 200 Employees

See more ClearBridge Technology Group offers

Job description

Our client, a leading Government Systems Integrator located in McLean, VA, is currently in need of 3 Service Desk Technicians for an initial 12 month contract with high-likelihood of extension for several years to come. The Service Desk Technicians will work remotely (several different shifts available) in support of end-users technical support to resolve, track, and manage technical problems. The technicians will troubleshoot and help end-users solve issues with MS Office, Windows, Active Directory, networks and other products as well as perform installation of various software applications onto end-user PCs. ServiceNow tickets will be used to process and document actions taken. This is a 24/7/365 Service Desk and occasional holiday work will be required.

Required Skills

High energy with excellent customer service and communication skills
Between 1 and 4 years of relevant experience with either an Associates Degree related to Information Technology; or, High School diploma and 3+ years of experience and/or certifications
Proficient in supporting MS Office, Windows 7-10, Active Directory, VPN, Web, and network connectivity troubleshooting
Relevant IT certifications (CompTIA A+, etc.)
US Citizen with the ability to obtain a Public Trust clearance

Preferred Skills

Experience handling a high volume of support tickets and inbound calls (highly preferred)
Experience working w/ remote support tools, especially BeyondTrust (fka Bomgar)
Experience using ServiceNow