Remote Mortgage Specialist Call Representative | WFH

Job Title: Mortgage Lead Call Specialist Representative - Remote | WFH

Job Overview

Join our esteemed organization as a Mortgage Lead Call Specialist Representative, where your passion for helping clients and your exceptional communication abilities will be key to your success. In this remote role, you will connect with clients and potential customers nationwide, utilizing advanced AI technology and strategic marketing channels to address inquiries and support mortgage needs.

Key Responsibilities

• Manage a high volume of inbound and outbound calls, providing timely and accurate information about mortgage products and services.
• Develop strong relationships with clients through active listening and tailored solutions.
• Guide clients through their mortgage inquiries, offering knowledgeable advice and options.
• Collaborate with sales and loan officer teams to foster effective communication and client satisfaction.
• Maintain meticulous client records and follow up on leads utilizing our state-of-the-art CRM system.
• Contribute to the organization's growth through superior customer service and proactive engagement.
• Adhere to company-specific guidelines and weekly schedules.
• Assist clients in selecting the most suitable mortgage products and ensuring compliance with 14-day closing requirements.
• Manage a variety of loan types, including Conventional, VA, FHA, and USDA.
  
  

Required Skills

• Proven excellence in communication and phone etiquette.
• Strong problem-solving capabilities and meticulous attention to detail.
• Ability to thrive in a fast-paced, high-volume call environment.
• Experience in building rapport with customers to enhance the client experience.
• Familiarity with basic mortgage terms and products is advantageous.
  
  

Qualifications

• A current, valid NMLS license or appointment in good standing is required.
• A minimum of two years of sales experience and two years as a Mortgage Loan Originator or in a related field; newly licensed candidates must have five years of sales experience with a commitment to complete a month of training.
• Flexibility to work approximately 40-45 hours weekly.
• Prior experience in a call center or customer service role is preferred; mortgage or finance background is a plus.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through comprehensive training and mentorship, alongside performance-based bonuses and clear avenues for advancement within our organization.

Company Culture And Values

Our organization prides itself on a collaborative and dynamic work environment that emphasizes teamwork, communication, and a relentless pursuit of excellence in customer service. We celebrate diversity and strive to create an inclusive workplace where all team members feel valued.

Compensation And Benefits

• Competitive W-2 structure, including base and/or commission pay based on the legal position.
  
  

Apply Now and take the next step in your career with us!

Employment Type: Full-Time