Portfolio Services Officer

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia.

Further information is available at www.bgis.com

SUMMARY

Reporting to Property Sevices Coordinator Supervisor, the Portfolio Services Officer is responsible for providing functional and administrative support to the account in one or more of the following areas: Environmental, Health & Safety, Contract Administration, Operation support, Administration and the Computerized Maintenance Management System. This position acts as the account contact in a specific functional area as well as provides administrative support to the managers as required.

KEY DUTIES & RESPONSIBILITIES

• Provide day-to-day functional support, guidance and information to Team Members and Account management
• Lead, coordinate and assist with special function as assigned
• Organize, coordinate and document manager meetings, including meeting minutes, project tracking updates, action logs and all required follow-up
• Plan, organize and coordinate client meetings and external travel for managers as required, including travel booking, external meetings and expense reporting
• Prepare communications, presentations, agendas, minutes and spreadsheets for specific projects and assignments
• Researches and compiles data related to functional groups and support
• May be responsible for the collection of technical data and the maintenance of databases
• Generates regular and ad hoc reports for the account, as required
• Develops, implements and updates procedures pertaining to functional area
• May be required to facilitate information sessions and/or training sessions for BGIS Canada's Team Members
• May support quality assurance inspections of portfolio properties to ensure service delivery meets or exceeds contractual requirements
• Other duties as assigned

Decision Making Capacity

• Must be able to organize their schedule to ensure that contract deliverable dates are met
• Must be able to evaluate and escalate service requests based on a pre-determined prioritization criteria
• Recommendations and decisions will be made with the Client’s best interest in mind

KNOWLEDGE & SKILLS

• Community college diploma or equivalent training (e.g. RPA, CET)
• More than one year up to three years of job related experience
• May require technical knowledge and expertise of particular functional area
• Strong computer skills
• Strong written and verbal communication skills
• Proven analytical skills and problem solving ability
• Advanced knowledge of Microsoft Office applications, including Excel, PowerPoint, Word
• Exposure to Access, Maximo, Oracle, and Crystal Reports is beneficial
• Excellent time management skills
• Confidentiality and discretion as will be exposed to highly confidential information

Licenses and/or Professional Accreditation

• Required Security Clearance, where applicable

Please note, this position requires a Reliability Security Clearance.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.