Project Manager eCOA - Operations

This could be the Opportunity of Your Life!

Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

The Project Manager is responsible for the planning, execution and completion of projects considering budget, timelines, resources and task management. The Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders.

The Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery.

This role requires an effective leader that excels in problem-solving, able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

As part of our team, your responsibilities will be:

• Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
• Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
• Support the implementation of complex, multi product projects as needed.
• Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Review, approve and maintain project and corporate systems and documentation.
• Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
• Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
• Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
• Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
• Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
• Responsible for reporting of project status updates.
• As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Responsible for compliance with Company Procedures in support of client deliverables.
• Recognize, exemplify and adherence to the company values which centre around our commitment to People, Clients, and performance.
  
  

You’ll need to bring:

• Bachelors’ degree or equivalent or relevant experience.
• Understanding of the software development life cycle and the specification and configuration of software products.
• Able to multi-task and work with multiple team members.
• Must have excellent time management, communication (oral and written), and organizational skills.
• Must be detail, and first-time quality delivery, orientated.
• Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint.
• Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget.
• Must be comfortable speaking in front of diversified and/or large audiences.
• Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills.
• Must have experience in a Project Management role OR equivalent.
• Must show initiative and be able to work independently as needed.
  
  

We’d be thrilled to hear that you also have:

• Background in Pharmaceutical, Medical education and/or CRO.
• Experience of clinical trials/pharmaceutical industry/life sciences.
• Ability to travel for business trips (overnight business trips could be expected quarterly).
• Experience/understanding of the clinical research environment and GCP principles is preferred.
• PMP or equivalent certificate.
  
  

And finally, here are the ways of working that will help you succeed at Signant:

• You Demonstrate ability to lead through influence.
• You are capable of weighing risks and making decisions that align with Signant values and strategy.
• You know how to manage customer escalations effectively, with follow up and closure.
  
  

Does this sound like something you’d like to explore ? Then we’d love to hear from you !

Please apply below.

We review and respond to every application; keep an eye on your inbox for our reply.

Please note that Signant does not accept unsolicited resumes from third-party vendors.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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