Job Description
Key responsibilities:
- Participate in the identification and documentation of customer’s NetSuite value.
- Drive a high degree of satisfaction and reference ability.
- Understand customer business processes.
- Understand the company operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
- Proactively propose solutions to customers based on the knowledge of the account and business.
- Work alongside other team members with high functional and technical skills.
- Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes
- Participate in driving the approach to remediate gaps, and consensus with the Customer.
Required Qualifications:
- Proven experience with defining requirements for complex customizations and integrations
- Graduate of Business Administration, Accounting, Engineering
- Strong Communication Skills
- Passion for driving Customer satisfaction
- Experience in job activities that involve direct interaction or contact with a client or customer.
- 3 to 5 years of consulting experience.
- ERP or CRM knowledge (Oracle Fusion, HCM, Salesforce, SAP, NetSuite, Microsoft Dynamics 365)
Responsabilidades clave:
- Participar en la identificación y documentación del valor de NetSuite para el cliente.
- Impulsar un alto grado de satisfacción y referencias.
- Comprender los procesos comerciales del cliente.
- Comprender las operaciones de la empresa para detectar y prevenir problemas operativos y técnicos del sistema, y sugerir mejoras operativas con pensamiento estratégico.
- Proponer soluciones de manera proactiva a los clientes basadas en el conocimiento de la cuenta y el negocio.
- Trabajar junto con otras personas del equipo con altas habilidades funcionales y técnicas.
- Realizar resolución de problemas moderadamente complejos con asistencia y orientación en la comprensión y aplicación de las políticas y procesos de la empresa.
- Participar en la conducción del enfoque para remediar brechas y consenso con el cliente.
Calificaciones requeridas:
- Experiencia en la definición de requisitos para personalizaciones e integraciones complejas.
- Graduación en Administración de Empresas, Contabilidad, Ingeniería.
- Experiencia en actividades laborales que involucren interacción directa o contacto con un cliente.
- De 3 a 5 años de experiencia en consultoría.
- Conocimiento de ERP o CRM (Oracle Fusion, HCM, Salesforce, SAP, NetSuite, Microsoft Dynamics 365).
Career Level - IC2
Responsibilities
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success
¿Quieres avanzar en tu carrera con la primera compañía en la nube del mundo? Desde 1998, Oracle NetSuite ha estado en una misión para entregar una suite de aplicaciones ágil y unificada que brinde a los líderes una vista completa de su negocio. Nuestro equipo está creciendo y estamos buscando personas como tú para ayudarnos a tener un impacto global.
Como el principal sistema empresarial en la nube, NetSuite incluye finanzas, gestión de inventario, recursos humanos, automatización de servicios profesionales, comercio y más. Decenas de miles de clientes en todo el mundo confían en NetSuite para dar a sus negocios la visibilidad, agilidad y control necesarios para tomar decisiones informadas por datos rápidamente.
NetSuite es un lugar donde puedes construir tu carrera y divertirte mientras lo haces. Estamos comprometidos con nuestra gente, nuestros clientes y la comunidad. Como parte de Oracle, nuestros beneficios son insuperables. Unirte a nuestro apasionado equipo significa que es una persona lista para llevar tu carrera al siguiente nivel.
Con valiosas oportunidades de aprendizaje, sólido apoyo, increíble innovación y oportunidades de voluntariado, NetSuite se compromete a crear un lugar de trabajo donde todos se sientan empoderados y preparados para el éxito.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
