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Lead Platform Analyst

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Vatican City

Offer summary

Qualifications:

Minimum 8 years work experience, 4+ years in event technology, 5+ years in Life Sciences industry, Cvent certifications required, University Degree or equivalent experience.

Key responsabilities:

Support customer's global meeting strategies
Drive product adoption and revenue opportunities
Monitor user adoption and recommend strategies
Conduct user training and manage system access
Act as a subject matter expert and advocate

Cvent Publishing SME https://bit.ly/

1001 - 5000 Employees

See more Cvent offers

Job description

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

In This Role, You Will

The Lead Platform Analyst is dedicated to specific customer(s) for the main purpose of supporting the customer’s global meetings and event management strategy. This dedicated resource is expected to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the customer relationship.

Act as customer’s primary contact/advisor regarding technology solutions, features, and functionality
Maintain strong advisory relationship with key customer contacts in positions that can significantly impact adoption
Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain customer’s account configuration as part of overall system administrator duties
Ensure that compliance guidelines, privacy policies, and branding guidelines are met
Consult on business processes and best practices related to enterprise meetings management technology
Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support customer objectives
Design, coordinate, and conduct user training on customer’s meetings and events program as it relates to Cvent technology
Manage users and system access to customer's account
Onboard new users
Maintain documentation related to customer's business process
Troubleshoot, track, and escalate issues as needed
Maintain a clear project task list, sharing progress with the customer on a regular basis
Act as customer’s advocate within Cvent’s management and technology groups by managing activities and liaising between the customer and the various Cvent departments including Technology, Sales, and Client Services
Share customer insights and updates regularly with the account team
Act as subject matter expert on the Life Sciences and Healthcare industry, identifying best practices in the use of Cvent technology, and keeping track of trends and disseminating information internally
Mentor and train peers and new hires
Work flexible hours to support a global account / team (this may sometimes include other work outside the standard workday or on weekends or conference calls)
Other duties as assigned

Here's What You Need

Minimum 8 years work experience, with 4 or more in the event technology space
Minimum 5 years of experience working with/in Life Sciences industry
Cvent System Administrator and Cvent Event Management Advanced certifications required. Cvent Attendee Hub and Cvent Venue Sourcing certifications preferred.
Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement
Strong organizational & time management skills with the ability to manage multiple responsibilities while maintaining high quality standards
Strong communication skills through all mediums with a proven ability to build and maintain relationships (for all levels of an organization, including executives)
High personal integrity
Leadership qualities
Proficiency with MS Office suite of products (PowerPoint, Word, Outlook, Excel)
Proven success working on a global team
Ability to travel up to 10% which includes quarterly visits to the clients office
University Degree or equivalent corporate experience

Physical Demands

Multiple positions may be filled from this announcement.

We are not able to offer sponsorship for this position.