Director, Operations, Agency and Trustee Services

Kroll Agency and Trustee Services provides conflict-free, flexible, and highly efficient administrative and trustee services to the global loan and bond markets.

As a leading independent service provider, we specialize in the administration of privately placed notes, restructuring situations, syndicated, bi-lateral and private credit transactions.

Our team of industry leading experts coupled with our high touch service, speed of execution and 24/7 responsiveness sets us apart from other providers.

Reporting to the Senior Director of Operations the Co-Head of Operations will oversee a team of loan professionals, ensure efficient work distribution, quality control, and adherence to deadlines. Provide training and coaching, conduct performance appraisals, and set objectives for the team. A highly skilled and experienced individual will run our team and daily BAU as Co-Head of Loan Operations

Responsibilities

• Providing leadership and oversight for the Loan Operations team in London alongside joint Co-Head
• Working with the Senior Director to establish and embed the operating model for Loan Operations London
• Work with the Head of Operations India to ensure that both teams work together seamlessly, driving improvements and sharing knowledge
• Ensure the team delivers first class service to our clients
• Display a strong understanding of risk and control. Actively identify control/procedure/process weaknesses and provide solutions
• High degree of product and technical expertise on the syndicated loan market in an agency capacity
• Subject matter expertise in LMA & LSTA Loan facility documentation as facility agent
• Advanced LoanIQ knowledge
• Completing periodical reports to management as and when required
• Provide information on performance and volumes for KRI and KPI reporting
  
  

Essential Traits

• Accustomed to working in a pressurised environment and delivering results
• Establish a solid working relationship with the Head of Transaction Management and Middle Office teams to resolve day to day issues and promote close cooperation between the teams
• Ensure all work the Scheduled Activity is completed in good time and in good order by the team.
• Take joint responsibility for the daily clean down of the Operations Group Inbox
• Act as a point of reference providing advice and an escalation point for Operations Analysts and be prepared to step in as required
• Act as an escalation point with BNP Paribas, especially the resolutions of payment issues on closing
• Providing regular on-going training to Analysts to facilitate their growth and increase their knowledge of the Loan product
• Attend industry seminars either virtually or in person and keep abreast of changes affecting the Loan Market.
• Actively participate in the annual appraisals of team members, providing feedback on performance to Co-Heads
• Organise and lead Operations team meetings
• Oversee the review and actioning of all Utilisation Requests delivered on any given day
• Ensuring the team are all complying with and are following all procedures and processes daily
  
  

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Apply now to join One Team, One Kroll.